Dynamic leader with a proven track record at Family Dollar, adept in sales and problem resolution. Excelled in team leadership, enhancing client relationships, and streamlining operations for efficiency. Fluent in Spanish, proficient in MS Office, showcasing adaptability and a commitment to excellence. Achieved significant improvements in employee performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
General Manager
Family Dollar
Houston, TX
02.2020 - 07.2024
Conducted regular meetings with senior management team to review progress against established objectives.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Mitigated business risks by working closely with staff members and assessing performance.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Recruited, trained and empowered employees to achieve key performance indicators.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Established and maintained effective communication with staff members to ensure efficient operations.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Leasing Manager
Metropolitan Staffing Temp Agency
Houston, Texas
05.2014 - 09.2019
Received rent payments and tracked transactions in accounting software.
Contacted and followed up with tenants on renewal notices.
Prepared monthly financial reports for management review.
Prepared and submitted monthly tenant visit logs.
Escalated critical issues to property manager to deliver immediate resolution.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Collected security deposits from new tenants.
Processed applications by conducting background checks and verifying references.
Supervised production of annual rent, operating expense, and real estate tax adjustments.
Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
Provided customer service to existing tenants by responding to inquiries promptly.
Marketed property to prospective tenants by giving tours and pointing out key features.
Used conflict resolution skills to quickly resolve issues among residents.