Elizabeth Ramirez
Sanford,FL
Summary
Dynamic and friendly barista with a proven track record at Rita's Cafe & Language Exchange, excelling in high-volume environments. Skilled in restaurant operation and guest service, consistently achieving positive customer satisfaction. Adept at creating personalized beverages and fostering warm relationships, enhancing the overall experience.
Overview
3
3
years of professional experience
Work History
Barista
Rita's Cafe & Language Exchange
11.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Server
Hokkaido Sushi & Teppan
10.2021 - 11.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FLSkills
- Team player
- Friendly and outgoing
- Speedy and efficient
- Point of sale operation
- Special dietary requirements
- Table management
- High volume dining
- Check payment processing
- Price memorization
- Guest service
- Order taking
- Bill computation
- Positive and professional
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Interests
- Documenting and sharing travel experiences
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Video Gaming
- Rock Climbing
- Discovering new music
- Drawing and Painting
Timeline
Barista
Rita's Cafe & Language Exchange
11.2024 - Current
Server
Hokkaido Sushi & Teppan
10.2021 - 11.2023
High School Diploma -
Lake Mary High School