Elizabeth Ramirez Pila
Anchorage,AK
Overview
12
12
years of professional experience
Work History
EQUIPMENT MANAGER
UNITED STATES AIR FORCE
09.2023 - Current
- Manages staff; provides staff with training and opportunities to develop skills
- Coordinates and monitors projects and assignments in line with Air Force Command directives ensuring timely completion
- Identifies, develops, and implements strategies to improve efficiency and team performance and actionable process improvements
- Performs quality assurance; conducts evaluations providing constructive feedback to personnel on performance and progress towards goals
- Assist in SMART goal setting
- Manages schedule to ensure that key milestones were accomplished at each phase-aligned with Art of the Possible framework while tracking and reporting Key Performance Indicators
- Reviewed and delivered onsite and virtual training on the implementation of new regulation procedures and local processes
- Advised on local policy re-writes
- Records Manager- Performs quality assurance; Ensures proper safeguarding of classified material and filing to include SharePoint files and hardcopy records
- Ensures complete and accurate supplier information/ records are maintained across applicable systems
- Manages office SharePoint and performs quarterly records inspections in accordance with Office of Records Management
- Equipment Manager for deployable War Reserve Material kitchen assets
- Coordinates with equipment accountability section to perform monthly inventory validations preventing loss of assets and rectify higher headquarters metrics discrepancies
- Manages manufacture relations to procure assets
- Managed reconciliation of 25 inventories, researching excess authorizations and reallocated assets to fill zero balance locations, preventing high procurement costs and backlogs
- Processes property transfers in alignment with higher headquarters authorizations
- Maintained optimal asset levels to meet Air Force Material Command operational requirements
- Analyzes reports and records activities, reports inefficiencies to Senior Executives and advices corrective actions to improve operations
- Performs shelf-life inspections of stock
- Performs container management inspections
- Managed and coordinated the implementation of inventory metrics procedures in accordance with regulations, policy and procedures after negligent 1.5-year oversight while retaining 100% accuracy.
CUSTOMER SERVICE SUPERVISOR
UNITED STATES AIR FORCE
09.2020 - 09.2023
- Processed documentation for incoming and outgoing personnel
- Completed admin actions to include, military contract extensions and reenlistments, permanent change of station requirements, and personnel record corrections
- Coordinated and tracked all administrative documentation requirements pertaining to each individuals’ requirements
- Briefed Senior Executives on current high visibility issues
- Coordinated the scheduling of Senior Executive meetings
- Coordinated monthly briefings to include PowerPoint development and location reservation
- Managed appointment calendar for in-person Customer counseling
- Training Manager- Executes, updates and distributes all Total Force Awareness Training and job qualification training for 331 active-duty members
- Oversaw flight upgrade training and grade level specific training to ensure 15 personnel fully qualified in a timely manner
- Fortified the training program for two supply sections, reconciled the training migration from an old program to a new program, and updated 44 supply core training tasks
- Provided briefings and orientations pertaining to training requirements at different grade levels
- Briefed senior level executives on policy and procedures related to personnel training and advised on strategy to improve processes Defense Travel System Monitor- Building temporary duty assignments to include per diem, lodging, meals, and rental car
- Filing travel vouchers after return from assignment
- Records Manager- Ensures proper safeguarding of classified material and filing to include; SharePoint files and hardcopy records
- Manages office SharePoint and performs quarterly records inspections in accordance with Office of Records Management
- Revamped the unit’s Records Management program, scrutinizing 2-year file backlog, purging obsolete documents, standardizing naming conversions squadron wide and increasing user accessibility
- Oversaw document control processes
- Screened safety data files, analyzing 512 records and correcting 135 errors, eliminating 15-month oversight and enforcing OSHA standards
- Customer Support- Provide customer service to maintenance organization across the military installation and local agencies, addressing inquiries, troubleshooting issues, and resolving complaints effectively and efficiently
- Monitored and managed the customer service inbox, responding to inquiries, resolving issues, and escalating complex cases as necessary
- Provided monthly and annual reports to Senior Executives
- Ensure timely and professional communication with customers to address their concerns and inquiries effective
- Lead team of 11 through classified inspection of over 24,000 assets directly contributing to the Installation Excellence Award
- Directly supervised 8 personnel; assigned tasks, provided constructive feedback and performed evaluations
- Oversaw warehouse operations for 2 stockrooms, managing 6.1 thousand assets
- Processed and tracked 162 shipments, powering aircraft repairs across 36 operating locations
- Oversaw 50 product stock accounts covering 158K items valued at $4.6M
- Organized semi-annual visits and reviewed/approved authorizations
- Served as lead for customer inquiries for local reports, stock numbers, lateral support, and redistribution orders
- Expedited the analysis of available assets in accordance with headquarters directive
- Cleared 252 assets resulting in warehouse space reutilization and increasing storage space in 6 Work Centre’s
- Directed operations for 5 hazardous stockrooms, procured 9,000 assets to fuel logistical support of aircraft.
INVENTORY & WAREHOUSE SUPERVISOR
UNITED STATES AIR FORCE
07.2016 - 09.2020
- Oversaw Physical Inventory Control Program directing validations of 231,000 assets
- Led team of 3
- Reviewed annual inventory schedule identifying redundancies and streamlining the process
- Analyzed monthly inventory metrics; trained 9 work centers to resolve processing errors preventing repeat discrepancies
- Conducted inventories; ensured timely correction of discrepancies
- Drove monthly inventory analysis; dissected annual data and solving 309 errors, solidifying Financial Improvement and Audit Readiness directives
- Supply Manager- Liaises with Air Force item managers for product procurements and disposal; provided logistical assistance to maintenance entities to execute repairs on F-22 aircraft fleet and 17 radar systems
- Managed product quality deficiency reports, coordinating with maintenance entities and repair facility item managers for disposition
- Inspected 15 supply accounts, identifying shortfalls and resupplied 23 satellite parts sustaining 28 radars for Alaska Command operations
- Operates automated equipment and material handling equipment
- Provides customer service
- Controls shipping of classified sensitive, and controlled items, obtaining custody of document receipts
- Aided SECDEF audit inspection by partnering with audit agency to verify 548 parts solidifying zero error report for unit Warehouse- Supervised operation of heavy machinery, such as forklifts, cherry pickers, and electric pallet jacks, moving materials from receiving to production
- Reviewed invoices, maintenance requests, consumption records, and demand predictions to assign tasks and set optimal delivery periods
- Oversees various warehouse operations such as shipping, receiving, storage & handling
- Supervised Aerospace Ground Equipment supply functions associated with three separate sections; C-17/E-3/F-22 aircraft
- Managed parts requisition for over 1K assets
- Processed and tracked 61 critical mission impaired capability awaiting parts, reducing maintenance stoppage; facilitating 21 assets inspections and resulting in 3rd Maintenance receiving the 2017 PACAF Daedalian Trophy
- Oversaw 4K asset stock program
- Tracked location of parts, identify, tag, and properly store parts
- Conduct training to 30 personnel on Auto Crib tool storage use
- Managed and coordinated local fundraising events for unit, raising $2K
- Overhauled assets stock program by re-labeling and inventorying 200+ line items ensuring 100% parts availability
- Executed 48 shelf-life inspections, discovering 5 errors and retraining 12 personnel on First-in-First-out regulation compliance
- Brief senior executive leadership on a daily basis regarding status of high- demand parts
- Brief direct management twice daily on parts status and any other supply questions and strategies
- Communicate daily with Logistic Readiness Squadron on status of all due-in-for-maintenance parts.
HAZMAT TECHNICIAN
UNITED STATES AIR FORCE
03.2012 - 07.2016
- Provided logistical support to 39 military agencies, 13 geographically separated units and supported A-10 and F-16 aircraft
- Performed stock control; storage, inspection, identification, and receipt of property
- Provides support to maintenance activities
- Shipping and receiving: Inspects conditions of property received
- Performs shelf-life inspections of stock
- Prepares statements of facts surrounding property loss, damage, or destruction through causes other than fair wear and tear
- Conducted Hazardous Policy and procedure trainings for installation personnel
- Reviewed and approved 400 customer hazardous accounts and enforcing proper material handling and asset integrity
- Managed unserviceable parts for disposition, critical assets and high demand items
- Reintegrated 94 critical assets enhancing stock effectiveness
- Processed 125 equipment turn in actions; redistributed 167 excess items filling equipment shortages at 2 bases.
Timeline
EQUIPMENT MANAGER
UNITED STATES AIR FORCE
09.2023 - Current
CUSTOMER SERVICE SUPERVISOR
UNITED STATES AIR FORCE
09.2020 - 09.2023
INVENTORY & WAREHOUSE SUPERVISOR
UNITED STATES AIR FORCE
07.2016 - 09.2020
HAZMAT TECHNICIAN
UNITED STATES AIR FORCE
03.2012 - 07.2016
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