Elizabeth Ramirez Sido
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Sterilization Technician
Washington Center for Dentistry
Washington , DC
07.2021 - Current
- Adhere to enhanced infection control protocols and PPE requirements to reduce transmission of COVID-19
- Turn on equipment in the morning and off at night
- Do monthly and weekly maintenance for equipment
- Perform all quality test for all equipment
- Set up treatment rooms when extra help is needed
- Manage supplies, instruments, and the state of treatment rooms
- Disinfect as required by OSHA and state regulations
- Sterilized dental instruments to protect patients from infection risks.
- Help clinical assistant as needed.
- Work as Infection Control Officer to ensure that policies are being followed correctly.
Dental Assistant
Dr. Davoudian
Washington
02.2020 - 04.2021
- Update and maintain client’s dental records
- Perform routine dental cleanings and assist the dentist with complex dental procedures
- Take and process X-rays of patients
- Schedule patient appointments
- Take billing and insurance details from patients
- Contact insurance about billing and approval of treatment.
Bilingual Customer Service Specialist
Best Buy
Washington , DC
08.2014 - 02.2018
- Maintained up-to-date knowledge of company products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Performed administrative tasks such as filing paperwork, and updating databases.
Education
High School Diploma -
Woodrow Wilson Senior High School
08.2014
Some College (No Degree) -
Northern Virginia Community College
Skills
- Customer Service
- Data Entry
- FILING
- Call Center
- Bilingual
- Communication skills
- Windows
- Microsoft Office
- Dental Assisting
- Dentrix
- Eaglesoft
- Infection Control Training
- OSHA Compliance
- HIPAA Understanding
- Sterilizer Testing
- Instrument Cleaning and Sterilization
- Inventory Recordkeeping
- Mechanical Troubleshooting
- Attention to Detail
- Teamwork and Collaboration
Languages
Spanish
Languages
Spanish
Professional
Certification
- Dental Assistant License
Timeline
Dental Sterilization Technician
Washington Center for Dentistry
07.2021 - Current
Dental Assistant
Dr. Davoudian
02.2020 - 04.2021
Bilingual Customer Service Specialist
Best Buy
08.2014 - 02.2018
High School Diploma -
Woodrow Wilson Senior High School
Some College (No Degree) -
Northern Virginia Community College
- Dental Assistant License
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