Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Timeline
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Elizabeth Ramirez Sido

Baltimore,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dental Sterilization Technician

Washington Center for Dentistry
Washington , DC
2021.07 - Current
  • Adhere to enhanced infection control protocols and PPE requirements to reduce transmission of COVID-19
  • Turn on equipment in the morning and off at night
  • Do monthly and weekly maintenance for equipment
  • Perform all quality test for all equipment
  • Set up treatment rooms when extra help is needed
  • Manage supplies, instruments, and the state of treatment rooms
  • Disinfect as required by OSHA and state regulations
  • Sterilized dental instruments to protect patients from infection risks.
  • Help clinical assistant as needed.
  • Work as Infection Control Officer to ensure that policies are being followed correctly.

Dental Assistant

Dr. Davoudian
Washington
2020.02 - 2021.04
  • Update and maintain client’s dental records
  • Perform routine dental cleanings and assist the dentist with complex dental procedures
  • Take and process X-rays of patients
  • Schedule patient appointments
  • Take billing and insurance details from patients
  • Contact insurance about billing and approval of treatment.

Bilingual Customer Service Specialist

Best Buy
Washington , DC
2014.08 - 2018.02
  • Maintained up-to-date knowledge of company products and services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Performed administrative tasks such as filing paperwork, and updating databases.

Education

High School Diploma -

Woodrow Wilson Senior High School
08.2014

Some College (No Degree) -

Northern Virginia Community College

Skills

  • Customer Service
  • Data Entry
  • FILING
  • Call Center
  • Bilingual
  • Communication skills
  • Windows
  • Microsoft Office
  • Dental Assisting
  • Dentrix
  • Eaglesoft
  • Infection Control Training
  • OSHA Compliance
  • HIPAA Understanding
  • Sterilizer Testing
  • Instrument Cleaning and Sterilization
  • Inventory Recordkeeping
  • Mechanical Troubleshooting
  • Attention to Detail
  • Teamwork and Collaboration

Languages

Spanish

Languages

Spanish
Professional

Certification

  • Dental Assistant License

Timeline

Dental Sterilization Technician

Washington Center for Dentistry
2021.07 - Current

Dental Assistant

Dr. Davoudian
2020.02 - 2021.04

Bilingual Customer Service Specialist

Best Buy
2014.08 - 2018.02

High School Diploma -

Woodrow Wilson Senior High School

Some College (No Degree) -

Northern Virginia Community College
  • Dental Assistant License
Elizabeth Ramirez Sido