Elizabeth raml
WATERTOWN
Summary
Detail-oriented automation specialist with strong adaptability and communication skills. Experienced in providing technical support and training, ensuring optimal performance through regular system maintenance and effective user collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Automation Specialist
Army National Guard
Watertown
01.2021 - Current
- Provided technical support for hardware and software issues across departments.
- Managed user accounts and permissions in company systems and applications.
- Collaborated with teams to implement IT solutions for operational efficiency.
- Conducted regular system maintenance to ensure optimal performance and security.
- Assisted in training staff on new technologies and software applications.
- Documented IT processes and procedures for team reference and training purposes.
- Created user accounts, set up permissions, and monitored system security.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Trained end users on how to use new systems and technologies effectively.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Provided technical support for users experiencing hardware or software issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Developed and maintained strong relations with customers to meet quality expectations.
Recruiter
Army National Guard
Watertown
10.2008 - 01.2021
- Conducted candidate screenings for military enlistment applications.
- Provided guidance to candidates on military career opportunities.
- Coordinated recruitment events to attract potential recruits.
- Collaborated with local organizations to enhance recruitment outreach.
- Maintained accurate records of candidate interactions and progress.
- Trained new recruiters on effective recruitment techniques and strategies.
- Engaged with community leaders to foster relationships for recruiting efforts.
- Participated in weekly meetings with supervisors to discuss progress on goals set forth by command staff.
- Conducted recruitment activities in schools, churches and other public venues to promote military service.
- Provided counseling on educational opportunities within the military services.
- Provided assistance with administrative tasks such as preparing reports or tracking data.
- Served as a point-of-contact between recruiters, applicants, parents and guardians, educators, employers and members of the general public.
- Organized recruiting events such as job fairs, open houses, and career days.
- Developed and maintained relationships with local high school guidance counselors, principals, and teachers.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Interviewed job applicants to obtain information on work history, education or job skills.
Education
Associate of Science - Medical Coding And Billing
Colorado Technical University
Online05-2008
Skills
- System configuration
- Network troubleshooting
- Technical documentation
- IT support services
- End-user training
- Process automation
- Problem solving
- Effective communication
- Time management
- Detail orientation
- Adaptability
- Data collection
- PowerPoint
- Excel
- Outlook
Certification
Cisco Security+ issued 2021, updated 2024
Affiliations
Volunteer, Meals on Wheels - Watertown, SD (2018-Present)
References
References available upon request.
Timeline
Automation Specialist
Army National Guard
01.2021 - Current
Recruiter
Army National Guard
10.2008 - 01.2021
Associate of Science - Medical Coding And Billing
Colorado Technical University