ELIZABETH RAMOS
Rochester,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Director of Transportation
Transpo Bus Services
Rochester, NY
07.2020 - Current
- Supervised a team of drivers and dispatchers to ensure quality service , I am also responsible for scheduling and routing over 2.000 students, I over see the day to day operations, such as hiring, disciplinary actions, contracts, costumer services, ect.
- I over see over 50 employees.
- Identified opportunities for cost savings through improved route planning or alternative fuel sources.
- Coordinated with customers regarding delivery schedules, special needs, and other relevant information.
- Developed and implemented cost-effective transportation solutions to reduce costs and improve efficiency.
Staffing Coordinator
St Anns Community
Rochester, NY
07.2012 - 05.2024
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Utilized staffing software to track employee availability, shifts, and time-off requests.
- Ensured diversity and inclusion goals were considered in the staffing process.
- Coordinated and planned work shift schedules according to availability.
- Analyzed staffing trends and provided recommendations to improve efficiency and reduce costs.
- Provided support for payroll processing by verifying hours worked and resolving discrepancies.
- Coordinated staffing schedules to ensure optimal coverage across multiple departments.
- Developed and maintained relationships with hiring managers to understand staffing needs.
- Facilitated communication between employees and management to address staffing concerns.
- Kept labor costs and metrics within preset departmental budgets.
Operations Manager
Monroe Medi Trans
Rochester, NY
04.2002 - 10.2020
- Analyzed data from daily reports to identify trends in production performance metrics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
High School Diploma -
East High School
Rochester, NY06-1990
Skills
- Fleet Management
- Route Planning
- Cross-functional team leadership
- Data Entry
- Service Coordination
- Budget Administration
- Documentation
- Expense Tracking
- Safety Management
- Operational Oversight
- Delivery Scheduling
- Daily Operations Management
- Decision-Making
- Policy Development
- Self Motivation
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Director of Transportation
Transpo Bus Services
07.2020 - Current
Staffing Coordinator
St Anns Community
07.2012 - 05.2024
Operations Manager
Monroe Medi Trans
04.2002 - 10.2020
High School Diploma -
East High School
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