Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELIZABETH RAMOS

Direct Care Worker
Rio Hondo,TX

Summary

Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Direct youth care worker

Compass Connections
03.2024 - Current
  • Provide direct supervision of children in care and always maintain line of sight of minors.
  • Provide oversight during recreation, mealtime, and back to cottages.
  • Assist during transition and management of children from one activity to the next.
  • Keep a physical headcount of all your minors, at all times.
  • Support student learning for children in care, and always maintain a line of sight to objectives through personalized and small.
  • Supported student learning objectives through personalized and small group assistance
  • Distributed learning materials such as worksheets, textbooks, and supplemental activities
  • Assisted teachers with supervision and care of a group of 8 children
  • Supported classroom activities, including tutoring, grading homework, and reviewing exams
  • Oversaw groups of up to 8 students at school and off-site locations, maintaining optimal safety and security
  • Completed clear and concise documentation of youth behavior and actions
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Supervised residential and day treatment of children during class and on field trips
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets, and attendance logs.

REFERRAL COORDINATOR/Medical Records Clerk

DR. LUIS REYNOSO
Harlingen, USA
12.2022 - 09.2023
  • Company Overview: HARLINGEN, TX
  • Scheduled appointments with specialists on behalf of clients
  • Assisted clients in locating resources that accepted various insurances
  • Verified insurance benefits and eligibility for procedures before referring clients
  • Entered data using E-Clinicals to document referrals and results
  • Notified and reminded clients of appointments
  • Built professional relationships with service providers
  • Worked with referrals to obtain prior authorization for pt's procedures
  • Enhanced office efficiency by handling callers per day
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Facilitated organized record retrieval and access by maintaining filing system both in-house
  • Coordinated front office duties, including customer service, patient scheduling, and billing
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Received, recorded, and addressed incoming and outgoing communication via telephone and email
  • Frequently double-check patient histories and current information while scheduling follow-ups and other appointments
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Created new physical and computer-based files
  • Received and processed medical records requests
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order
  • HARLINGEN, TX

Account Clerk

AGE Industries Ltd.
San Benito, USA
08.2013 - 07.2014
  • Company Overview: San Benito, TX
  • Delivered expert clerical support by efficiently handling a wide range of routine and special requirements
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records
  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members
  • Sorted mail for delivery
  • Monitored status of accounts receivable and payable to facilitate efficient processing
  • Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency
  • Recorded arrival and departure times for loads
  • Handled high-volume paperwork and collaborated with department to resolve invoicing and shipping problems
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Assisted customers by answering questions and fulfilling requests
  • Checked prices for customers and processed items sold by scanning barcodes
  • Educated customers on promotions to enhance sales
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Minimized delivery delays by verifying merchandise, labels, and documents for customer order prior to shipment
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
  • Answered questions about store policies and concerns to support positive customer experiences
  • Created and distributed invoices and processed incoming payments to keep records accurate and current
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • San Benito, TX

Teacher's Aide

Los Fresnos Consolidated Independence School Dis.
Los Fresnos, USA
08.2000 - 07.2012
  • Company Overview: Los Fresnos, TX
  • Supported student learning objectives through personalized and small group assistance
  • Prepared teaching materials and set up audio-visual equipment for lead teacher
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques
  • Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
  • Supported classroom activities, including tutoring, grading homework, and reviewing exams
  • Distributed learning materials such as worksheets, textbooks, and supplemental activities
  • Assisted teachers with classroom management and document coordination to maintain a positive learning environment
  • Assisted teachers with supervision and care of a group of 5 children
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs
  • Tutored struggling students individually and in small groups to reinforce learning concepts
  • Los Fresnos, TX

Education

CERTIFIED BILLING AND CODING SPECIALIST -

BRIGHT WOOD CAREER INSTITUTE
BROWNSVILLE
06.2017

Medical Office Specialist -

Kaplan College
06.2013

Skills

  • Medical office specialist
  • Medical terminology understanding
  • Insurance Knowledge
  • Written and verbal communication
  • Filing systems expertise
  • Organization skills
  • Time management
  • Telephone skills
  • EMR / EHR
  • Computer proficiency
  • Customer/Client relations
  • Multi-Line Telephone Systems
  • Sorting and labeling
  • Strategic Planning
  • Scheduling
  • MS Office
  • Communication
  • Customer service
  • Billing

Certification

  • First Aid/CPR Certified
  • Certified billing and coding specialist
  • Medical office specialist diploma

Timeline

Direct youth care worker

Compass Connections
03.2024 - Current

REFERRAL COORDINATOR/Medical Records Clerk

DR. LUIS REYNOSO
12.2022 - 09.2023

Account Clerk

AGE Industries Ltd.
08.2013 - 07.2014

Teacher's Aide

Los Fresnos Consolidated Independence School Dis.
08.2000 - 07.2012

CERTIFIED BILLING AND CODING SPECIALIST -

BRIGHT WOOD CAREER INSTITUTE

Medical Office Specialist -

Kaplan College

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ELIZABETH RAMOSDirect Care Worker