Elizabeth Ramos Cardenas
Salem,OR
Summary
My name is Elizabeth, I’m hardworking and a fast learner. If given the opportunity I will rise to the occasion I am Bilingual, I speak both Spanish and English. I can offer exceptional customer service and interpersonal skills. As well as office skills such as typing, faxing, filing and microsoft world. I do have experience in retail and dining services as well. Overall I like playing a roll in a successful company and environment, I am a strong people person and I love to work with others who strive to do good.
Overview
2
2
years of professional experience
Work History
Receptionist
Bonaventure Assisted Living
2024.02 - 2024.04
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
McDonalds Crew Member
McDonald's
2023.06 - 2023.10
- I was a crew member I worked in customer service & as a cashier.
Gap Sales Associate
Gap Inc.
2022.05 - 2022.12
- While working at Gap, I was constantly praised for my outstanding customer service
- We had monthly counting of all the credit cards we opened
- At my time there, I reached a goal of 300 credit card applications
- On weekends, I'd be getting customers to enroll in our rewards program and also opening a credit card
- I'd have at least 20 or 25 by the end of the week.
Education
11th Grade -
Woodburn Academy Of Art, Science And Technology
Woodburn, OR07.2024
Skills
- Customer service
- Cashiering
- Leadership
- Cash handling
- Bilingual
- Spanish
- Time Management
- Organization skills
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Data Entry
- Scheduling
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Typing Speed
- Office Management
- Multi-Line Telephone Systems
- Performance Improvement
- Bookkeeping
- Basic accounting
- Mail distribution
- Security awareness
- Technical Support
- Office equipment operations
- Staff Management
- Supply Management
Additional Information
I am also involved in volleyball, I've been part of the varsity program for woodburn high and also outside of school, I participate in club volleyball. I play for a club team in Salem, Npj.
Languages
English
Native or Bilingual
Timeline
Receptionist
Bonaventure Assisted Living
2024.02 - 2024.04
McDonalds Crew Member
McDonald's
2023.06 - 2023.10
Gap Sales Associate
Gap Inc.
2022.05 - 2022.12
11th Grade -
Woodburn Academy Of Art, Science And Technology
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