Elizabeth Ramos Saballos
Charles Town,WV
Summary
Dedicated & focused, customer services & management position worker with over three years of experience, excelling at prioritizing & completing multiple tasks. Following through to achieve project goals. Flexible, detailed oriented & adaptive team player with expertise in equipment operation, project management, customer service & process improvement. Seeking to expand my experience. Enthusiastic professional motivated to assist individuals and families with understanding personal responsibilities and rights as hospital patients.
Overview
8
8
years of professional experience
Work History
Patient Advocate
Elevate PFS
Falls Church, VA
03.2023 - Current
- Explained complex medical terminology to patients and families in an understandable manner.
- Provided emotional support to patients and their families during difficult times.
- Facilitated communication between providers, patients, and family members.
- Assisted with the completion of insurance paperwork for patient coverage.
- Advised on available resources such as financial assistance programs or home care options.
- Informed patients about their rights under HIPAA regulations.
- Organized patient records and updated information in the hospital database system.
- Conducted research on health insurance policies to ensure compliance with laws and regulations.
- Attended discuss with physicians and other healthcare professionals to discuss cases.
- Ensured that all necessary documents were signed prior to any application being completed.
- Advocated for patients' rights when dealing with third party payers or other healthcare entities.
- Collaborated with hospital staff members to ensure quality care was provided at all times.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Reconciled bank statements on a regular basis.
- Provided administrative support to the finance department, such as filing documents and responding to queries.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
<ul><li>Evaluated customer information to explore issues, develop potential solutions & maintain high quality service</li><li>Recommended products to customers & suggested other opinions if preferred product was unavailable</li><li>Provided primary customer support to internal & external customers in fast paced environment</li><li>Facilities communications through management of inbound & outbound customer calls</li><li>Communicate professionally with colleagues, freelancers & clients</li><li>Adhered to company policies & scripts to consistently achieve call time & quality standards</li></ul>
Dmv Center tag & titles
Sterling, VA
09.2016 - 01.2021
- Evaluated customer information to explore issues, develop potential solutions & maintain high quality service
- Recommended products to customers & suggested other opinions if preferred product was unavailable
- Provided primary customer support to internal & external customers in fast paced environment
- Facilities communications through management of inbound & outbound customer calls
- Communicate professionally with colleagues, freelancers & clients
- Adhered to company policies & scripts to consistently achieve call time & quality standards
Education
High school degree - lansdowne, VA
06/2017
lansdowne, VA06-2017
Skills
- Eligibility Determination
- Quality Assurance
- Computer savvy
- Medicaid knowledge
- Verbal and written communication
- Financial Counseling
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Financial Planning
- Customer follow-up
- Documentation skills
- Eligibility Determination
- Quality Assurance
- Computer savvy
- Medicaid knowledge
- Verbal and written communication
- Financial Counseling
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Financial Planning
- Customer follow-up
- Documentation skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Advocate
Elevate PFS
03.2023 - Current
<ul><li>Evaluated customer information to explore issues, develop potential solutions & maintain high quality service</li><li>Recommended products to customers & suggested other opinions if preferred product was unavailable</li><li>Provided primary customer support to internal & external customers in fast paced environment</li><li>Facilities communications through management of inbound & outbound customer calls</li><li>Communicate professionally with colleagues, freelancers & clients</li><li>Adhered to company policies & scripts to consistently achieve call time & quality standards</li></ul>
Dmv Center tag & titles
09.2016 - 01.2021
High school degree - lansdowne, VA
06/2017
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