Elizabeth Randall
Plano
Summary
Successful at multi-tasking, balancing customer needs and making new sales. Building loyalty and long-term relationships with customers while consistently reaching sales targets. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager, Inside Sales
ABC Home & Commercial Services
11.2022 - Current
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
Sales Manager
FireHouse Movers
12.2021 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
General Manager
Rover Resort
04.2021 - 12.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Production Worker
Major Wire
03.2020 - 04.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled and tested various products to meet production requirements and quality control standards.
Animal Care Supervisor
Rover Resort
08.2015 - 03.2020
- Monitored overall health of animals through daily observation and hands-on training.
- Observed and documented current behaviors for applicable animals.
- Oversaw area cleaning and maintenance of zoological areas and enclosures.
- Prevented and led handling of animal escape and onsite responsibilities during high-stress situations.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Shift Supervisor
Starbucks
03.2015 - 10.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Premier Highschool
New Braunfels, TX06.2014
Skills
- Organizational Systems
- Providing Feedback
- Communications Strategies
- Sales Team Leadership
- Sales Tracking
- Account Management
Certification
Lawn & Ornamental
Pest technician
Termite
Weed & yard
Timeline
Account Manager, Inside Sales
ABC Home & Commercial Services
11.2022 - Current
Sales Manager
FireHouse Movers
12.2021 - 11.2022
General Manager
Rover Resort
04.2021 - 12.2021
Production Worker
Major Wire
03.2020 - 04.2021
Animal Care Supervisor
Rover Resort
08.2015 - 03.2020
Shift Supervisor
Starbucks
03.2015 - 10.2017
High School Diploma -
Premier Highschool
Lawn & Ornamental
Pest technician
Termite
Weed & yard
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