Years of professional experience
Elizabeth Randall-Casino
Project Manager
Chelsea,MA
Summary
Experienced Project Manager with a strong track record of leading successful projects at a prominent public relations firm, enhancing client engagement and improving operational efficiencies. Skilled in project planning and advanced problem-solving, with expertise in strengthening client relationships and driving the achievement of strategic goals, while maintaining a sharp focus on budgeting and team development.
Overview
10
10
3
3
Years of project management experience
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Strategic Planning
- Client Relations
- Schedule Management
- Stakeholder Communications
- Staff Management
- Work flow planning
- Advanced problem solving
- Budgeting and forecasting
Certification
Google Project Management Certificate (GPM-2024-XY123456)
Work History
Project Manager
Four Waters Media Inc.
10.2021 - Current
- Led cross-functional teams in planning and executing impactful events and campaigns, achieving targeted goals through effective stakeholder collaboration.
- Implemented impactful website strategies, contributing to a 65% increase in user engagement and a 90% improvement in search engine rankings.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Implemented impactful website strategies, contributing to substantial advancements in user engagement and search engine rankings.
Junior Logistics Manager
Carvana
04.2021 - 08.2021
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of a wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Coordinated dispatching of 45 drivers to accomplish daily delivery requirements.
Senior Advocate
Carvana
11.2020 - 04.2021
- Developed and executed an extensive training program for Customer Advocates, resulting in a 45% increase in client satisfaction scores.
- Revamped operational procedures, achieving a 30% improvement in customer vehicle cleanliness and a 25% enhancement in overall service quality.
- Collaborated with Lot Attendants, Advocates, and Market Leaders to ensure seamless and efficient customer experiences.
- Utilized expertise in operations to make strategic decisions while managing daily operations and overseeing employee development.
- Enhanced customer experience by proactively addressing issues and demonstrating strong problem-solving skills with a positive attitude.
Customer Advocate
Carvana
11.2019 - 11.2020
- Served as main liaison for customers, addressing and resolving 95% of complex issues within 24 hours, leading to 20% increase in customer satisfaction ratings.
- Delivered exceptional car-buying experiences by making process simple, seamless, and enjoyable for customers.
- Championed customer needs, ensuring positive and memorable interaction with Carvana through proactive problem-solving and support.
- Conducted thorough research to provide accurate information and resolve complex customer issues.
Client Advisor
BMW Group
02.2019 - 11.2019
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring 95% accuracy in client guidance and contributing to a 10% increase in client satisfaction.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Regional Manager
Massage Envy
06.2017 - 01.2019
- Enhanced team performance by providing regular coaching and training, resulting in a 20% increase in staff productivity and a 15% improvement in team performance metrics.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Assistant Manager
Massage Envy
04.2017 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy by 30% and reducing discrepancies by 25%.
Assistant Manager
Massage Envy
03.2016 - 04.2017
- Managed all operational aspects, including driving memberships, promoting retail sales, guiding the team, overseeing inventory, handling deposits, and ensuring legal compliance, resulting in a 20% increase in memberships and a 15% boost in retail sales.
- Set and pursued growth goals, prioritized tasks, and analyzed business performance to drive continuous improvement.
- Resolved customer challenges effectively while maintaining a safe and supportive environment.
- Empowered team members by setting clear expectations, providing ongoing training, and conducting regular performance reviews.
- Developed positive relationships and built confidence with employees, members, and guests to foster a welcoming atmosphere.
Wellness Concierge
Massage Envy
06.2014 - 03.2016
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Assisted guests in achieving their wellness goals through customized plans and continuous followups.
- Partnered with local businesses to offer exclusive discounts or packages for Wellness Concierge clientele.
- Streamlined the booking process for spa treatments, fitness classes, and nutrition consultations, increasing efficiency and reducing wait times.
- Implemented targeted retention initiatives to achieve a high membership renewal rate, ensuring a stable and loyal customer base.
- Trained and coached front desk staff to effectively upsell premium memberships and add-on services, resulting in a 40% increase in average transaction values.
Front Desk Associate
Massage Envy
06.2015 - 03.2016
- Drove sales growth by proactively engaging clients, upselling wellness programs and services, resulting in a 25% increase in bookings and a 20% rise in long-term memberships.
- Promoted the Massage Envy Wellness Program, educating clients about the advantages of Total Body Care, which led to increased participation and retail sales based on expert advice.
- Scheduled appointments, managed communications, and promptly addressed inquiries to ensure efficient clinic operations.
- Actively contributed to client retention and growth through in-person interactions and targeted outreach via phone and email.
Timeline
Project Manager
Four Waters Media Inc.
10.2021 - Current
Junior Logistics Manager
Carvana
04.2021 - 08.2021
Senior Advocate
Carvana
11.2020 - 04.2021
Customer Advocate
Carvana
11.2019 - 11.2020
Client Advisor
BMW Group
02.2019 - 11.2019
Regional Manager
Massage Envy
06.2017 - 01.2019
Assistant Manager
Massage Envy
04.2017 - 06.2017
Assistant Manager
Massage Envy
03.2016 - 04.2017
Front Desk Associate
Massage Envy
06.2015 - 03.2016
Wellness Concierge
Massage Envy
06.2014 - 03.2016
High School Diploma -
Sonora High School
Education
High School Diploma -
Sonora High School
Sonora, CA06.2010
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