Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Ransom

West Valley City,UT

Summary

Dynamic professional with a proven track record at Comcast, excelling in relationship building and problem-solving. Recognized for consistently exceeding targets through effective negotiation and time management. Adept at fostering positive environments and delivering exceptional support services, ensuring client satisfaction and loyalty. Strong communicator with keen attention to detail.

Overview

14
14
years of professional experience

Work History

PLC Assistant

Neil Armstrong Academy
11.2023 - Current
  • Greeted guests in with friendliness and professionalism.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Inclusion Aide

Gearld Wright Elementary
02.2018 - 05.2021
  • Implemented behavior management plans to maintain a positive classroom atmosphere for all learners.
  • Navigated sensitive situations involving cultural differences or personal struggles, maintaining professionalism while addressing concerns effectively.
  • Developed strong rapport with students, fostering a safe and supportive learning environment.
  • Facilitated communication between parents, teachers, and administrators regarding student progress and accommodations.
  • Supported teacher in development of individual learning strategies.
  • Alerted instructor to student behavior or issues requiring intervention.

Collections Agent

Comcast
10.2011 - 03.2013
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Counseled debtors on payment options and arranged installment agreements.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Trained new team members on scripts, company services, and collection strategies.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.

Education

High School Diploma -

Basic
Henderson, NV
06-2004

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Relationship building
  • Problem-solving
  • Support services
  • Administrative support
  • Event planning
  • Schedule coordination
  • Conflict resolution
  • Decision-making

Timeline

PLC Assistant

Neil Armstrong Academy
11.2023 - Current

Inclusion Aide

Gearld Wright Elementary
02.2018 - 05.2021

Collections Agent

Comcast
10.2011 - 03.2013

High School Diploma -

Basic

Similar Profiles

CREATE PROFILE