Elizabeth Rawdon
Bartlett
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Senior Firsthand Guide
Firsthand
10.2023 - 07.2025
- Maintained safety standards during home visits resulting in zero accidents or incidents.
- Built personal relationships with individuals to promote positive experiences.
- Improved overall satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences with individuals.
- Trained new guides on company policies, procedures, and best practices.
- Utilized effective communication and problem-solving skills to quickly resolve individual issues.
- Established positive relationships with individuals through peer support and lived experience.
- Demonstrated superior professionalism while interacting with individuals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with individuals and staff.
Security Professional
Lakeside Behavioral Health System
07.2018 - 09.2023
- Conducted security assessments to identify vulnerabilities and risks in the system.
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Ensured compliance with applicable laws, regulations and organizational policies regarding data protection and privacy issues.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Provided friendly and professional assistance to employees, visitors and customers.
- Searched bags manually to identify prohibited items and contraband.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Peer Support Worker
Lakeside Behavioral Health System
02.2006 - 07.2018
- Provided emotional, social and educational support to individuals in crisis.
- Assisted with problem solving and conflict resolution strategies.
- Facilitated group discussions on topics related to mental health awareness.
- Educated clients about available resources and services in the community.
- Maintained accurate records of client interactions and progress notes.
- Collaborated with other professionals to ensure quality care for clients.
- Encouraged clients to participate in physical activities like yoga or sports teams.
- Built trusting relationships with clients through active listening and empathy techniques.
- Monitored client safety by intervening when necessary during crises situations.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Transported individuals safely to support meetings and medical appointments.
- Helped individuals overcome harmful drug and alcohol addictions.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Referred individuals to outside resources and services for additional support.
Education
GED -
Bishop Byrne
Certification - CPRS - Certified Peer Recovery Specialist
Department of Mental Health & Substance Abuse Services
Nashville, TN10-2023
Skills
- Risk management strategies
- Threat detection
- Community support services
- Problem-Solving Skills
- Communication Abilities
- Recovery Assistance and Support
- Issue Resolution Abilities
- Document management
- Effective conflict resolution
- Mental health safety protocols
- Documentation and Reporting
- Emotional guidance
- Interpersonal Communication
- Patient support
- Group Facilitation
- Stress management techniques
- Route navigation
- Social perceptiveness
- Coaching and guidance
- Customer engagement
- Crisis management
- Conflict mediation
- Safety procedures
- Transportation coordination
- Proficient in GPS navigation
- Supporting special needs clients
- Answering client questions
- Relationship building
- Prioritization and scheduling
- Microsoft PowerPoint
- Cultural sensitivity
- Incident reporting
Timeline
Senior Firsthand Guide
Firsthand
10.2023 - 07.2025
Security Professional
Lakeside Behavioral Health System
07.2018 - 09.2023
Peer Support Worker
Lakeside Behavioral Health System
02.2006 - 07.2018
GED -
Bishop Byrne
Certification - CPRS - Certified Peer Recovery Specialist
Department of Mental Health & Substance Abuse Services
Education and Training
other
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