Elizabeth Reasoner
Hamilton Square,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Patient Access Associate
Penn Medicine Princeton Health
09.2007 - Current
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Promoted positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding admissions process.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Upheld highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
- Developed strong relationships with insurance providers, streamlining claim submissions and ensuring timely reimbursement for services provided.
- Participated in cross-training initiatives, enhancing team''s ability to provide comprehensive support across various departments within hospital setting.
- Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within Patient Access department.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Answered incoming calls, scheduled appointments and filed medical records.
Sales Associate
H&M Hennes & Mauritz
07.2014 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.2001
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Medical terminology
- Patient confidentiality
- Appointment scheduling
- Workflow optimization
- Payment processing
- Data entry proficiency
- HIPAA compliance
- Insurance verification
- Patient registration
- Patient check-in
- Patient identity verification
Timeline
Sales Associate
H&M Hennes & Mauritz
07.2014 - 03.2020
Patient Access Associate
Penn Medicine Princeton Health
09.2007 - Current
High School Diploma -
Trenton Central High School
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