Elizabeth Register
Daphne,AL
Summary
Highly motivated professional used to a fast paced work environment. Great interpersonal skills. Knowledgeable in filing and data entry.
Overview
14
14
years of professional experience
Work History
Assistant Residential Manager
ARC-BC
08.2022 - 08.2023
- Reported and documented maintenance requests.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted property move-ins, move-outs and walk-through inspections.
- Used Therap to maintain resident database of personal information, repairs, medical appointments, and incident reports.
- Fostered community relationships to improve resident satisfaction through public outings and community based jobs for individuals served.
- Oversaw daily operations for 37 community based residential facilities serving individuals with intellectual disabilities.
- Scheduling for all facilities to ensure proper staffing.
- Medication administration under a licensed RN.
Assistant General Manager
Sonic
01.2016 - 07.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Residential Manager
ARC-BC
08.2009 - 01.2016
- Reported and documented maintenance requests.
- Used Therap to maintain resident database of personal information, and repairs.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted property move-ins, move-outs and walk-through inspections.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Fostered community relationships to improve resident satisfaction through community activities and community based jobs.
- Managed, scheduled and determined workload for 37 group homes to ensure proper staffing.
Education
High School Diploma -
Theodore High School
Theodore, AL05.1998
Skills
- Equipment Replacement
- Complaint Handling
- Dialectical Behavioral Therapy
- Motivational Leadership
- Directing Team Members
- Workflow Schedules
Timeline
Assistant Residential Manager
ARC-BC
08.2022 - 08.2023
Assistant General Manager
Sonic
01.2016 - 07.2022
Assistant Residential Manager
ARC-BC
08.2009 - 01.2016
High School Diploma -
Theodore High School