Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Renna

VA

Summary

Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills and eager to try new things and a quick learner.

Overview

13
13
years of professional experience

Work History

Office Manager

IMautohaus
03.2021 - 12.2023
  • Organize and coordinate administrative operations such as accounts payable, payroll, inventory, human resources, operational reports, etc.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled finances to lower costs and keep business operating within budget.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns.

Patient Care Coordinator

Eye Consultants of Northern Virginia
01.2019 - 01.2020
  • Acknowledged and greeted patients, customers, and vendors in a professional and welcoming manner as he/she arrived.
  • Checked patients in according to office regulations to include informing him/her of waiver and policies related to care.
  • Collected and verified patient insurance information and entered into EMR.
  • Answered and responded to patient and customer telephone inquiries in a professional and timely manner.
  • Verified and entered patient demographics into EMR ensuring all fields were complete.
  • Scheduled appointments according to the temple per doctor and need(s) of patients.
  • Pulled schedules to ensure insurance eligibility prior to patient appointment and ensured files were complete.
  • Printed and prepared forms for patients’ visits
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Billing Specialist (promotion)

Eye Consultants of Northern Virginia
01.2020 - 03.2021
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner. Using multiple computer systems and platforms.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Obtain prior authorizations for applicable appointments.
  • Generate bills and invoices specific to patient accounts.
  • Provides knowledge regarding deductibles, copays, and coinsurance related to office visits, surgeries, and procedures.
  • Performs applicable transactions to clear balances to include setting up payment plans and adjusting accounts accordingly.
  • Answer phone call inquiries from patients regarding account balances and/or concerns about balances.
  • Translates medical codes as required.
  • Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.

Administrative Assistant

Fredericksburg Auto Finance
10.2016 - 08.2019
  • Organized files, developed spreadsheets, faxed and scanned documents.
  • Post and manage ads on various sites.
  • Process clients' payments.
  • Make collection calls to collect past due payments.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed department budgets and generated financial reports for management review.
  • Created and maintained databases to track and record customer data.

Teller

Cardinal Bank
03.2011 - 03.2014
  • Established new customer accounts to fit the customers' needs.
  • Develop and maintain customer relationships.
  • Assisted clients with banking needs such as deposits, withdrawals, cashier checks, transfers, and payments.
  • Assisted with training of new tellers on policies and procedures.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Education

Associates in Business Administration -

Northern Virginia Community College
Annandale, VA
06.2025

High school -

Forest Park High School
Manassas, VA
06.2010

Skills

  • Vast knowledge and experience working with Microsoft Office, Microsoft DOS, Windows PC applications, Computer systems, CRM software
  • Medical Billing, Scheduling, and Records
  • Medical claims submission
  • Data Entry
  • HIPAA Compliance
  • Medical Terminology
  • Customer service support
  • EMR Systems Experience (EMA, SRS, Allscripts, Epic)
  • Experience working in a high volume call center
  • Medicare Expertise

Timeline

Office Manager

IMautohaus
03.2021 - 12.2023

Billing Specialist (promotion)

Eye Consultants of Northern Virginia
01.2020 - 03.2021

Patient Care Coordinator

Eye Consultants of Northern Virginia
01.2019 - 01.2020

Administrative Assistant

Fredericksburg Auto Finance
10.2016 - 08.2019

Teller

Cardinal Bank
03.2011 - 03.2014

Associates in Business Administration -

Northern Virginia Community College

High school -

Forest Park High School

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Elizabeth Renna