To help a company grow by providing excellent customer service, organization, and commitment. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hi, I’m
Elizabeth Reyes
Austin,TX
Summary
Overview
16
years of professional experience
Work History
Delaware North
Supervisor
03.2023 - 08.2024
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Continental Catering
Supervisor Culinary
04.2022 - 07.2024
Job overview
- Prepared and cooked a variety of dishes, including appetizers, entrees, and desserts
- Implemented cost-saving measures by minimizing waste and utilizing leftovers effectively
- Trained new culinary staff members on proper cooking techniques and kitchen procedures
- Supervised a team of XX cooks in a high-volume kitchen, ensuring efficient operations and timely delivery of food orders
- Monitored kitchen equipment performance and coordinated repairs or maintenance as needed to minimize downtime
- Trained new cooks on proper food preparation, cooking methods, and safety procedures, resulting in improved productivity and adherence to health regulations
- Led a team that consistently achieved an average ticket time of under XX minutes during peak hours.
Great Call
Lead - Sales Representative
04.2015 - 09.2019
Job overview
- Inbound Call center for Sales in the jitterbug Cell Phone and Great Call emergency response button for people with disability or elderly
- My duty was to listen and sell the customer, transfer calls, create spread sheets, emails, outbound calls and customer service in the proper manner.
ITM
Medical Transport and Travel Coordinator
10.2008 - 07.2013
Job overview
- Providing outstanding customer service via high volume multi-line inbound/outbound phone calls in fast paced environment, with the chief duties to include: arranging transport for Molina Salud Medicaid patients to and from physicians and hospitals; coordinating all travel arrangements necessary for long distance appointments or procedures, including arranging airline accommodations, shuttle rides, rental cars, and hotel stays, as well as submitting authorizations for mileage and meal reimbursements
- On call duty after hours for ambulance and other unforeseen emergencies
- Basic office duties include: data entry, faxing, filing and helping with other departments.
Education
Oceanside High School Oceanside, CA
High school diploma
06.2006
University Overview
Skills
- Microsoft office, Word, Excel, and Pages (10 years)
- Customer Service (10 years)
- Customer Care
- CSR
- Bilingual (10 years)
- Call Center
- Sales Management
- Telemarketing
- Cold Calling
- English
- Spanish
- Commercial Cleaning
- Outbound Sales
- Computer Skills
- Excel
- Upselling
- Inside Sales
- Salesforce
- Insurance Sales
- Negotiation
- CRM Software
- Business Development
- Leadership
- Recruiting
- Outside sales
- Retail management
- Medicare
- Social media management
- Direct sales
- Management
- Sales
- Microsoft Powerpoint
- B2B Sales
- Retail Sales
- Marketing
- Research
- Cooking
- Restaurant experience
- Culinary experience
- Strategic Planning
- Training and mentoring
- Expectation setting
- Employee Motivation
- Goal-Oriented
Languages
Spanish
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Delaware North
03.2023 - 08.2024
Supervisor Culinary
Continental Catering
04.2022 - 07.2024
Lead - Sales Representative
Great Call
04.2015 - 09.2019
Medical Transport and Travel Coordinator
ITM
10.2008 - 07.2013
Oceanside High School
High school diploma
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