ELIZABETH R HARRIS

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced patient satisfaction by promptly addressing concerns and providing accurate information. Increased patient satisfaction by building strong relationships and addressing their needs promptly. Responsible for the day to day patient needs adhering to strict policies and HIPAA guidelines by refilling medication requests, initiating referrals to specialists, LOA'S-SCA'S, continuation of care, messages to physicians and supportive care, reaching out to specialty offices on behalf of patients when their care has been stagnated and for verification of their authorization, day to day new patient registration and updates to patient accounts including eligibility and creating MRN's, connecting patients to the correct department or supportive care team member for assistance, appointment scheduling, ensuring accurate information documentation in correct EHR, coordination of care between IPA'S and insurance or OPTUM, research to find the correct information for providers, accessing the different EHR/EMR programs OPTUM/UHC utilizes to assist in patient care.
• UNITED HEALTH CARE CERTIFIED EHR/EMR-HIPAA
• CITRIX
• SHAREPOINT-WORD-POWERPOINT-EXCEL-OUTLOOK
• ALTERRA TOUCHWORKS
• ATHENA-IDX
• HEALTH FORTIS
• CURO
• PATIENT CONNECT-PCX
• NICE CX ONE PATIENT SECURE CHAT
• EPIC/MyChart

Managed day-to-day business operations. Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation. Implemented marketing strategies to increase brand awareness and attract new customers. Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• CUSTOMER SERVICE/SATISFACTION
• QUALITY CONTROL
• DESIGNING
• MANAGEMENT OF DAY TO DAY OPERATIONS
• CONTRACT OVERSIGHT
• QUICKBOOKS/INVOICING
• FIELD WORK

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Developed strong working relationships with staff, fostering a positive work environment. Improved customer satisfaction by addressing and resolving complaints promptly. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Generated repeat business through exceptional customer service. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels. Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks. Collaborated with the management team to develop strategic plans for business growth and improvement.

• SUPERVISORY
• SCHEDULING
• PURCHASING
• INVOICING
• WASTE MANAGEMENT
• QUALITY CONTROL
• GENERAL CLEARNING OF STORE AND LOT AREA
• HOSTESSING
• PRODUCTION
• DELIVERY
• WAITSTAFF
• UPKEEP OF NORAD ONLINE SYTEM
• CUSTOMER SATISFACTION/SERVICE
• MEETING AND REPORTING TO GENERAL MANAGER AND REGIONAL MANAGER