Elizabeth Richard
Johnston City,IL
Summary
Seeking a position that allows me to apply problem-solving skills in a professional environment, along with passion for continuous learning, strong work ethic, and willingness to take on new responsibilities to make a positive impact on the community as well as contribute to the overall goals of the organization.
Overview
15
15
years of professional experience
Work History
Case Manager
TASC
Marion, IL
01.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with IDOC parole to determine timely delivery of services.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Certified Medical Assistant
Southern Illinois Healthcare - Herrin Hospital
Herrin, IL
11.2011 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Nursing Assistant
Helia Healthcare Of Energy
Energy
10.2008 - 02.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Bachelor of Arts - Psychology Minor in Sociology
Southeast Missouri State University
Cape Girardeau, MO05.2022
Skills
- Active Listener
- Customer Service
- Type 35 WPM
- Leadership skills
- Conflict Resolution
- Adaptability
- Willingness to learn
- Works well under stress
- Creativity
- Communication Skills
- Teamwork
- Critical Thinking
- Decision Making
- Interpersonal Skills
- Dependability
- Ability to lift 50 lbs
Timeline
Case Manager
TASC
01.2023 - Current
Certified Medical Assistant
Southern Illinois Healthcare - Herrin Hospital
11.2011 - 06.2023
Certified Nursing Assistant
Helia Healthcare Of Energy
10.2008 - 02.2012
Bachelor of Arts - Psychology Minor in Sociology
Southeast Missouri State University