Elizabeth Richard
Johnston City,IL
Summary
Seeking a position that allows me to apply problem-solving skills in a professional environment, along with passion for continuous learning, strong work ethic, and willingness to take on new responsibilities to make a positive impact on the community as well as contribute to the overall goals of the organization.
Overview
15
15
years of professional experience
Work History
Case Manager
TASC
2023.01 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with IDOC parole to determine timely delivery of services.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Certified Medical Assistant
Southern Illinois Healthcare - Herrin Hospital
2011.11 - 2023.06
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Nursing Assistant
Helia Healthcare Of Energy
2008.10 - 2012.02
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Bachelor of Arts - Psychology Minor in Sociology
Southeast Missouri State University
Cape Girardeau, MO05.2022
Skills
- Active Listener
- Customer Service
- Type 35+ WPM
- Leadership skills
- Conflict Resolution
- Adaptability
- Willingness to learn
- Works well under stress
- Creativity
- Communication Skills
- Teamwork
- Critical Thinking
- Decision Making
- Interpersonal Skills
- Dependability
- Ability to lift 50+ lbs.
Timeline
Case Manager
TASC
2023.01 - Current
Certified Medical Assistant
Southern Illinois Healthcare - Herrin Hospital
2011.11 - 2023.06
Certified Nursing Assistant
Helia Healthcare Of Energy
2008.10 - 2012.02
Bachelor of Arts - Psychology Minor in Sociology
Southeast Missouri State University
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