Elizabeth Richards

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in the homecare environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

• Continuum Pediatric Services, Columbia, MD, Private Duty RN, 10/14/2022, present, Returned to this area of nursing to utilize advanced nursing skills directly with the patient., Provides the highest quality of nursing care with compassion and kindness in the home environment., Respects the unique needs of each patient and their family., Provides health assessment, medication administration, trach/ventilator management, G-tube management, wound care, seizure protocol, and collaboration with health care professionals.
• Maxim Healthcare Services, Washington, DC and Millersville, MD, Clinical Supervisor, 12/17/2018, 10/14/2022, Assists Clinically with Business Development associates., Performs nursing assessments, develops and implements care plans to ensure healthcare., Coordination for clientele with congenital diagnoses and complex medical needs., Engages with clients with excellent customer service and care planning., Manages cases through care coordination, supervisory oversight, and transition needs according to regulations., Orients new employees, ensure competency of skills, and appropriate requirements completed., Performs review of documentation to provide education to the caregivers, patients and families., Conducts 90-day and annual evaluations to offer feedback and education to caregivers according to Key Performance Indicators., Conducts clinical interviews and assists with hiring decisions., Provide on-call assistance., Performs duties according to federal, state, per Maxim requirements., Assists and participates in activities pertaining to clinical quality initiatives.
• Maxim Healthcare Services, Millersville, MD, Clinical Manager, 2/8/2021, 2/28/2022, Provides clinical leadership to specific business lines, business development and field support., Investigates caregiver concerns, evaluates job performance, and provides counseling/disciplinary actions when appropriate., Manages Clinical Supervisors, evaluating performance and provides development opportunities based on Key Performance Indicators (KPI’s) and competencies., Analyzes issues and trends by utilizing the Root Cause Analysis Process., Identifies problems with processes and develops solutions for improvement., Remains current with industry regulations, including federal, state and local regulations., Offers leadership to the quality management program with development of business., Oversees plans of corrections and ensures their completion., Manages client relations and customer service.
• Maxim Healthcare Services, Millersville, MD, Private Duty Nurse, 10/2017, 12/2018
• Atria Senior Living, Annapolis, MD, Staff Nurse, 10/2012, 02/2015
• Private Patient, Annapolis, MD, Private Duty Nurse, 3/2012, 12/2013
• Agencies, Denver, CO, Private Duty Nurse, 9/2005, 1/2012
• Anne Arundel Medical Center, Annapolis, MD, Nursing Assistant – Operating Room during summertime while in college, 1981, 1982