Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Richardson

Spanaway,WA

Summary

Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds.

Overview

15
15
years of professional experience

Work History

Warehouse Inventory Specialist

Avalon Contracting / Amanda Starr/ 253-627-3801
01.2022 - Current
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Kept warehouse up to safety and health regulations at all times.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Checked packages and merchandise for damage and notified vendors
  • Simplified shipping and receiving processes for improved workflow
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
  • Kept warehouse up to safety and health regulations at all times
  • Managed day-to-day operations of warehouse to keep everything running smoothly
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Improved efficiency with quick and accurate loading of boxes
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Completed cycle counts and monthly inventory
  • Trained and developed warehouse staff on safety measures
  • Handled day-to-day shipping and receiving overseeing more than 10 packages per day.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return
  • Sorted and delivered materials to different work areas and staff
  • Processed required paperwork to expedite handling of shipped and received goods
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment
  • Verified orders by comparing names and quantity of items packaged with shipping documents
  • Inspected incoming and outgoing shipments to identify discrepancies with records
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages

Assistant Manager

Michael Sundsmo/ Ace Hardware/253-302-3621
02.2015 - 03.2019
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Created employee schedules to align coverage with forecasted demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Mentored team members to enhance professional development and accountability in workplace
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Created employee schedules to align coverage with forecasted demands
  • Developed strategy to increase sales and drive profits
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored security to protect employees, customers and property
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Defined clear targets and objectives and communicated to other team members
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Successfully managed budgets and allocated resources to maximize productivity and profitability

Assistant Manager

Wendy's Fast Food 253-770-3759
08.2014 - 01.2015
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Created employee schedules to align coverage with forecasted demands.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Mentored team members to enhance professional development and accountability in workplace
  • Reviewed sales and gross profit report to assess company efficiency
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Created employee schedules to align coverage with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Monitored security to protect employees, customers and property
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets

Banquet Manager

Tacoma Landmark / Larry Blue 253-272-2042
02.2009 - 08.2014
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Directed and managed banquet functions for 650-person event.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Handled $5000 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Consulted with managers to organize special events and promotions.
  • Checked ID cards and verified bar guests were of legal age.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Poured and prepared mixed drinks for over 350 customers daily.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications
  • Delegated tasks to staff members to maximize production under tight deadlines
  • Oversaw timeliness and quality of food delivery at high-volume events
  • Organized banquet storage and surrounding areas to facilitate access to products and materials
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss
  • Managed budgeting and invoicing for both large and small-scale events
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Supervised and mentored kitchen and serving staff.
  • Directed and managed banquet functions for 650-person event.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Liaised with catering department about event changes and implemented requested adjustments
  • Interpreted instructions to schedule and set up events to client specifications
  • Supervised and mentored kitchen and serving staff
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Directed and managed banquet functions for 155-person event85
  • Directed and managed banquet functions for 650-person event
  • Provided exceptional service to guests by immediately addressing needs and requests
  • Directed and managed banquet functions for 65-person event
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations
  • Liaised with venue management to monitor logistics and timelines
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Implemented successful strategies to increase customer satisfaction
  • Supervised team of 30 front desk agents and helped to resolve issues arising during shifts
  • Established and upheld high standards, promoting great customer service and assistance to guests
  • Greeted and assisted guests by gathering information pertaining to reservations or requests
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
12.2023

Skills

  • Receiving
  • Product organization
  • Materials transport
  • OSHA Standards
  • Organization
  • Shipping
  • Time management
  • Equipment Maintenance
  • Quality control
  • Vendor relationship management
  • Shipment planning
  • Critical Thinking

Timeline

Warehouse Inventory Specialist

Avalon Contracting / Amanda Starr/ 253-627-3801
01.2022 - Current

Assistant Manager

Michael Sundsmo/ Ace Hardware/253-302-3621
02.2015 - 03.2019

Assistant Manager

Wendy's Fast Food 253-770-3759
08.2014 - 01.2015

Banquet Manager

Tacoma Landmark / Larry Blue 253-272-2042
02.2009 - 08.2014

High School Diploma -

Penn Foster College

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