Work History
Overview
Work Availability
Summary
Education
Skills
Timeline

Elizabeth RICHMOND

Manor,Tx

Work History

Customer Service Agent / Station Trainer

Southwest Airlines
06.2022 - Current
  • Greet customers daily with Southwest hospitality.
  • Provide timely announcements to inform customers of changes, over-sales, and delays.
  • Train new co-hearts on all procedures to assist our passengers in all areas of the kiosk, ticket counter and gate areas.
  • Effectively manage escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Customer Service Agent

Ats (Hawaiian Airlines)
06.2021 - 06.2022
  • Aided in customer check-in at various service points including kiosk, counter, and gate.
  • Extended warm greetings to passengers returning from Hawaii.
  • Conducted preflight security checks upon plane arrival.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Retention Specialist

Charter Communications
01.2018 - 03.2022
  • Resolved client issues related to cable, internet, and mobile services.
  • Delivered outstanding customer service to all clients.
  • Deescalated challenging situations to enhance client experience.
  • Resolved escalated concerns to support team efficiency.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.

Texas Medical Specialist II

Texas Health and Human Services
03.2012 - 06.2017
  • Facilitated client interviews to determine qualification for SNAP and Medicaid benefits.
  • Implemented policies and procedures according to government standards.
  • Maintained adherence to time guidelines for client file completion.

Fulfillment Specialist

Equifax Verification Company (TALX)
01.2010 - 03.2012
  • Courteous and prompt service to all external and internal clients.
  • Performed detailed evaluations and addressed clients needs and inquiries.
  • Meet and exceeded all quality assurance goals and quotas.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.

Overview

16
16
years of professional experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Education

Sociology

San Francisco State University, San Francisco, CA

Skills

Customer service

Data entry

Problem resolution

Outstanding communication skills

Customer relations

Customer relationship management (CRM)

Service-oriented self-starter

Exemplary work ethic

Airport procedures

Strong empathy

Passenger assistance

Staff training

Timeline

Customer Service Agent / Station Trainer - Southwest Airlines
06.2022 - Current
Customer Service Agent - Ats (Hawaiian Airlines)
06.2021 - 06.2022
Retention Specialist - Charter Communications
01.2018 - 03.2022
Texas Medical Specialist II - Texas Health and Human Services
03.2012 - 06.2017
Fulfillment Specialist - Equifax Verification Company (TALX)
01.2010 - 03.2012
San Francisco State University - , Sociology

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