Elizabeth Richmond
All Star Burger
Converse,Texas
9
years of professional experience
Results-driven professional with extensive experience in team leadership and staff training. Expertise in developing training materials and coordinating promotional events, leading to improved customer engagement and operational performance.
Work History
Assistant Manager
1 Year 6 Months- Trained new staff on procedures and customer service standards.
- Implemented inventory controls to reduce waste and improve stock management.
- Collaborated with team members to enhance overall customer experience.
- Assisted in daily operations to ensure efficient service and workflow.
- Developed training materials to streamline onboarding process for new hires.
- Coordinated promotional events to boost customer engagement and sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Server/Bartender
2 Years 1 Month- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed drink orders efficiently, utilizing POS systems to process transactions accurately.
- Collaborated with kitchen staff to streamline communication and enhance service timing during peak hours.
- Trained new servers and bartenders on menu offerings, service standards, and operational procedures.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Framer's Helper
9 Months- Assisted in assembling frames using precise measurements and techniques.
- Supported quality control by inspecting frames for defects and inconsistencies.
- Collaborated with team to optimize workflow and improve project turnaround times.
- Maintained inventory of framing materials, ensuring availability for ongoing projects.
- Maintained a safe working environment by adhering to safety protocols and properly storing tools and equipment.
- Elevated customer satisfaction levels by addressing concerns promptly during project phases while maintaining a professional demeanor.
Bar Manager
4 Years 3 Months- Developed and implemented beverage menu, enhancing guest experience and driving sales.
- Trained and mentored bar staff on service techniques and product knowledge.
- Managed inventory levels, ensuring optimal stock availability and reducing waste.
- Established operational procedures to maintain compliance with health and safety regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Led training sessions for new staff, improving service quality and team cohesion.
Education
Associate of Applied Science - Cardiac Sonography/Diagnostic Medical Sonography
- 4.0 GPA
Skills
Staff training and development
Team leadership
Staff supervision
Staff management
Customer service
Conflict resolution
Inventory management
Decision-making
Problem-solving
Time management
Money handling
Personnel management
Timeline
Assistant Manager
All Star Burger
07.2024 - 01.2026Read More
Server/Bartender
Cover 3
05.2022 - 06.2024Read More
Framer's Helper
Art Incorporated
07.2021 - 04.2022Read More
Bar Manager
Escondido Golf and Lake Club
01.2017 - 04.2021Read More
St. Phillips
Associate of Applied Science from Cardiac Sonography/Diagnostic Medical Sonography
Read More