Elizabeth Riddick
Rocky Mount,NC
Summary
Versatile and compassionate healthcare professional with a proven track record at MCI and Consolidated Medical Staffing. Excelled in patient care, enhancing patient satisfaction and loyalty through empathetic service and medical expertise. Skilled in medical terminology and multitasking, adept at maintaining confidentiality and adapting to diverse patient needs. Achieved significant improvements in patient care outcomes and operational efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coding position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MCI
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
Consolidated Medical Staffing
05.2022 - 07.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- PRN and fill in
CNA
HomeCare
02.2017 - 08.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Dental Assistant II
Dr. Yee
04.2016 - 01.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Diploma - Dental Assistant
Medix School
Towson, MDCertificate - Medical Coding
Fayetteville Technical Community College
Fayetteville, NC2024
Certificate - CNA
Nash Community College
Rocky Mount, NC2015
Skills
- Medical terminology expertise
- Multitasking
- Critical Thinking
- Detail Oriented
- Microsoft Excel
- Patient Scheduling
- Patient data confidentiality
- Adaptability
Timeline
Customer Service Representative
MCI
08.2023 - Current
CNA
Consolidated Medical Staffing
05.2022 - 07.2023
CNA
HomeCare
02.2017 - 08.2021
Dental Assistant II
Dr. Yee
04.2016 - 01.2017
Diploma - Dental Assistant
Medix School
Certificate - Medical Coding
Fayetteville Technical Community College
Certificate - CNA
Nash Community College
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