Knowledgeable, detail oriented known for having great organizational skills. Gifted at working with all types of customers and conflict resolution. Highly motivated, eager to learn and grow into a new position.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Sherwin William’s
08.2022 - Current
Managed high call volume while maintaining a courteous and professional demeanor.
Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Developed rapport with customers, fostering long-term relationships and repeat business.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Managed logistics for truck orders, such as making store supply orders and receiving.
Wrote weekly schedules.
Made sales calls weekly to help foster new business and drive more sales into the store.
Customer Service Representative
Lowes Home Improvment
04.2021 - 06.2022
Worked within the Paint Department and Customer Service Department to help best service customers.
Maintained inventory through ordering truck as well as min-max levels.
Resolved customer complaint's for a variety of complex issues.
Dairy Department Manager
Kroger's Supermarket
04.2019 - 02.2022
Managed daily operations of dairy department, including ordering and stocking.
Reviewed stock rotation processes regularly to reduce spoilage losses.
Conducted regular inspections of the dairy section to ensure cleanliness, organization, and quality control.
Trained new employees on proper food safety procedures and regulations within the department.
Received in vendors as well as unloading and loading truck.