Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Riha

Edina,MN

Summary

I am an ambitious, warm and energetic customer-service oriented professional. I am very well-versed in working with people. Whether they are customers or coworkers, I am always glad to engage with them. I have worked in various hospitality environments in many different roles including hostess, food and beverage attendant, and golf caddie.

Overview

5
5
years of professional experience

Work History

Hostess

Brazin Public House
07.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Promoted business loyalty by fostering positive customer relationships.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Completed daily side work and opening and closing duties without fail.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Cashier

Joey Nova's Pizzeria
10.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Food and Beverage Attendant

Target
02.2021 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Golf Caddie

Interlachen Country Club
05.2019 - 08.2019
  • Cleaned and maintained balls, clubs, and course amenities.
  • Carried two bags of clubs for full 18-hole rounds of golf.
  • Built and established positive relationships with patrons, team members and supervisors.

Education

High School Diploma -

Edina High School
Edina, MN
06.2022

Skills

  • Guest Engagement
  • Dining Room Management
  • Reservations Management
  • Guest Complaint Resolution
  • Problem solving
  • Customer engagement
  • Stock assessment and management
  • Workflow and communication
  • Outgoing, confident and empathetic

Languages

French
Native or Bilingual

Timeline

Hostess

Brazin Public House
07.2023 - Current

Cashier

Joey Nova's Pizzeria
10.2022 - 06.2023

Food and Beverage Attendant

Target
02.2021 - 04.2021

Golf Caddie

Interlachen Country Club
05.2019 - 08.2019

High School Diploma -

Edina High School

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Elizabeth Riha