Elizabeth Rivera
East Lansing,MI
Summary
Motivated student worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Food Service Assistant
Michigan State Culinary Services
2023.04 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Supported restaurant closing, restocking items and reporting shortages.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Inside Crew Member
Hungry Howie's Pizza
2022.05 - 2023.01
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, on the pizza line, and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Concessions Worker
Michigan State University
2021.08 - 2022.04
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Monitored inventory and notified management of deficiencies or shortages.
Cashier
McDonald's
2018.05 - 2018.12
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Kinesiology
Michigan State University
East Lansing, MI05.2024
Skills
- Community Engagement
- Customer Service
- Resolving Complaints
- Cash Handling
- Drawer Balancing
- Inventory Restocking
- Phone Orders
- Safe Food Handling
- Multitasking and Organization
- Effective Time Management
- Strong Work Ethic
- Teamwork and Collaboration
Timeline
Food Service Assistant
Michigan State Culinary Services
2023.04 - Current
Inside Crew Member
Hungry Howie's Pizza
2022.05 - 2023.01
Concessions Worker
Michigan State University
2021.08 - 2022.04
Cashier
McDonald's
2018.05 - 2018.12
Kinesiology
Michigan State University
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