Elizabeth Rivera

-Increased team productivity by implementing efficient workflows and setting clear expectations for staff members

-Supervise staff interventions in all assigned cases

-Work with members of law enforcement, elder law attorney's, mental health professionals, etc.

-Work with court systems; including the Cook County Probate Court and Domestic Violence Court System

-Provide direct support and oversight of all cases that come into the Adult Protective Service program at Aging Care Connections (over 400 intakes a year).

-Interview and hire staff for the unit

-provide all communication between the APS unit and the Illinois Department on Aging

-Facilitate and recruit members for monthly multidisciplinary team meetings

-Participate on the APS Fatality Review Team

-Member of the Elder Justice Coalition

-Serve on the Illinois Department on Aging's APS program Advisory committee

-Co-trained new hires throughout Illinois on the policies of the Adult Protective Service Program along with a representative form the Illinois Department on Aging

-Assisted clients with public aid, LIHEAP, Medicare Part D, the Community Care Program, Title III services, and senior tax freeze programs

-Provide quality assurance and legal integrity to all agency APS assessments

-Adhere to the Adult Protective Service Programs rules, policies and regulations

-Volunteered for shifts to answer calls on the Domestic Violence Crisis line

-Provided referrals to callers

-Provided DV crisis counseling to callers

-Offered information on services that are offered by Sarah's Inn

-Provided information on the cycle of violence, the power and control wheel, orders of protection, no stalking orders, and domestic violence shelters

-Completed timely and accurate documentation on all calls to the volunteer coordinator

-Provided information to victims of sexual assault at local hospital emergency departments

-Support victims of sexual assault during rape kit examinations

-Return calls to the sexual assault hotline to those that need crisis support

-Complete timely and accurate records of all contacts to volunteer supervisor

-Provide case management services to teen parents who were pregnant or parenting wards of the Department of Children and Family Services

-Adhere to DCFS policies related to Foster Care

-Attend court hearings for clients.

-Attend Administrative Care Reviews for each client on my caseload with DCFS

-managed a full caseload while an intern

-Provided case management for formerly unhoused women with multiple issues in multiple domains

-Attended community meetings and advocated for services for the women in Deborah's Place and those in the community of East Garfield Park

-Conducted monthly room safety inspections

-Assisted with distributing food pantry items to tenants

-Provided referrals to tenants for mental health, substance abuse, and additional services

-Organized a self defense in-service for the tenants on how to remain safe

-Counseled callers that were in crisis

-Trained to provide crisis intervention and referrals

-Completed contact sheets of each call for future phone counselors