Elizabeth Rivera
Goleta,CA
Summary
Organized and dependable candidate, successful with a positive attitude. 10+years of customer service in an office atmosphere. Delivering customer satisfaction. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Allsate Insurance
Santa Barbara, CA
03.2024 - 08.2024
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
Spanish Medical Interpreter
Multiple Interpreting Agencies
Santa Barbara, CA
06.2008 - 12.2021
- Collaborated with other interpreters to provide additional language support when needed.
- Utilized advanced terminology related to specific medical disciplines such as cardiology, neurology, gastroenterology.
- Provided translation assistance for legal documents or forms pertaining to medical treatments or procedures.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Interpreted medical information accurately and effectively between Spanish-speaking patients and healthcare providers.
- Provided interpretation services in a variety of settings including hospitals, clinics, and doctor's offices.
- Worked with physicians to ensure accurate communication during patient exams.
Licensed Insurance Agent
Allstate Insurance The Watts Agency
Santa Barbara
05.2005 - 11.2010
- Customer Service- Answer Phones
- Payments, closed out daily, make bank deposits
- Claims
- Sales- Auto, Condo, Renters
- Process New Business Applications.
- Submitted Trail/Urgent documents on time to underwriting.
Education
Spanish Medical Interpretation
Southern California School of Interpretation
Santa Fe Springs, CA09-2000
Skills
- Effective Communication
- Spanish interpreting
- Client Relationship Management
- Customer Contact
- Appointment Accompaniment
- Translate Documents
- Client Service
- Policy Management
- Insurance sales expertise
- Sales strategy development
Certification
- Personal Lines Insurance License
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Licensed Insurance Agent
Allsate Insurance
03.2024 - 08.2024
Spanish Medical Interpreter
Multiple Interpreting Agencies
06.2008 - 12.2021
Licensed Insurance Agent
Allstate Insurance The Watts Agency
05.2005 - 11.2010
Spanish Medical Interpretation
Southern California School of Interpretation
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