Elizabeth Rivera
Warmup Inc.
Brookfield,USA
24
years of professional experience
Experienced with handling complex accounts receivable processes efficiently. Utilizes financial software to optimize billing and collection procedures, ensuring timely payments. Track record of fostering team collaboration and maintaining strong client relationships, driving overall financial health.
Work History
Accounts Receivable
1 Year 11 Months- Communicate with customers regarding outstanding balances. Issue invoices, statements, returns, and credits. Accurately apply payments to accounts. Reconcile bank statements. Notify customers when their accounts have been placed on hold. Collaborate with Sales Managers to resolve billing disputes. Set up new accounts.
Inside Sales/Customer Experience
2 Years 11 Months- Ensure daily flow of business by responding to incoming inquiries via phone and email. Quote new projects and follow up on them by phone and email. Maintain relationships with existing clients while developing new client connections. Assist clients in need of technical support. Help with promotional activities such as trade shows and new product launches.
Customer Service Associate
3 Years- Answered incoming phone calls and provided comprehensive product information to customers. Accurately entered sales orders, filled out paperwork for credits and return material authorizations, and interacted with vendors to follow up on purchase orders. Entered cash receipts and credit card payments. Processed accounts payable and receipt of invoice transactions. Obtained freight quotes to ensure the best pricing on LTL shipments, entered BOL information, and scheduled freight pick-ups. Provided price quotes to current and potential customers. Provided excellent service to all customers.
Sales Support Manager
5 Years 2 Months- Liaison between buying, planning, and AR departments to proactively address unresolved deductions to avoid shipping interruptions. Interfaced with Timex Creative Services and Marketing departments to manage and process all creative projects for the Mid-Tier channel. Managed all aspects of Commerce Hub for all Mid-Tier accounts, including tracking and processing expenses to budget. Created a comprehensive tracking report (in Excel) for all promotional funding expenses for the US Sales team. Processed Sports Specialty return authorizations. Set up all new products for Mid-Tier and Commerce accounts. Managed meeting prep for Mid-Tier accounts. Prepared PowerPoint presentations for sales meetings as needed.
Sales Operations Associate
8 Years 2 Months- Coordinated daily activities needed to maintain profitability in 16 showrooms across the country. Provided weekly communication to both management and sales team on process changes, sales goals, achievements, and successes. Developed guidelines to train and educate sales teams on new processes designed to streamline operations and increase profits. Created training plans and materials for new product launches and promotions. Ran weekly regional conference calls to review sales and receive input from the field on their needs. Liaise with all corporate office departments to ensure requests are met promptly.
Education
BS - Communications
Skills
Accounts receivable experience
Supporting operations
Excellent customer service
Teamwork and collaboration
Inbound sales
Technical sales
Additional Information
Proficient in MS Office, Outlook, Teams, Net Suite, SharePoint, and Google Docs.
Knowledge of Quicken.
Capable of learning new programs quickly.
Timeline
Accounts Receivable
Warmup Inc.
09.2024 - CurrentRead More
Inside Sales/Customer Experience
Warmup Inc.
10.2021 - 09.2024Read More
Customer Service Associate
Jasco Battery Specialists
03.2017 - 03.2020Read More
Sales Support Manager
Timex
07.2010 - 09.2015Read More
Sales Operations Associate
Waterworks
05.2002 - 07.2010Read More
SYRACUSE UNIVERSITY - S.I. Newhouse School of Public Communications
BS from Communications
Read More