ELIZABETH R. KELSEY
Forest Lake,USA
Summary
Accomplished, versatile financial services executive with experience in overseeing and directing multiple banking and programmatic activities, including strategy and program management, risk and compliance of a leading financial services organization. Background in ethics and conduct risk, project management, process improvement, remediation, audit & exam coordination, compliance, and operational risk. Exemplary communication, interpersonal and leadership skills. Core Competencies include: Strategic Planning | Risk & Compliance| Continuous Improvement | Team Collaboration | Leadership | Change Management Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Audit Leader – Internal Audit
WELLS FARGO
03.2007 - 12.2008
- Led the design and execution of enterprise-wide compliance audit programs, including: Accurately assessed risks and controls, developed effective test plans, exhibited appropriate judgment regarding issue notification, drafted findings and final audit reports, and led communication with Business Partners . Developed and applied effective project leadership skills regarding engagement notification, task assignment, monitoring, interim performance evaluation and coaching, project pacing, and control . Managed staff auditors in conducting comprehensive compliance audits and partnered with senior compliance and business management to identify, formulate and implement compliance risk policies, procedures and controls.
Chief Compliance Officer
PATRIOT BANK MINNESOTA
Change Monitoring & Training Manager | Operations Compliance Officer | Customer Service Manager
U.S. BANK
Service Director | Operations Manager
MORGAN STANLEY DEAN WITTER
Senior Vice President | Head of Conduct Management Programs, Conduct Allegations & Operations
WELLS FARGO & COMPANY
12.2022 - Current
- Managed Conduct Program to drive effective identification of related risks for Enterprise Investigations, Computer Crimes and Forensics
- Designed and staffed Policy and Procedure Review program team to verify enterprise policy breaches and escalate potential violations of law during internal investigation cases
- Led cross-organizational Issues Management oversight function ensuring all identified control breakdowns or gaps were appropriately rectified through thoughtful and appropriate corrective actions
- Responsible for the Risk and Control Self-Assessment process to identify risks and controls relating to business objectives, processes and the overall business environment
- Partner with Independent Risk Management to drive ongoing enhancements to Conduct related policies, processes, and procedures
- Oversee team who serves as program subject matter experts on complex initiatives designed to mitigate current and emerging risks with broad impact across the business
- Responsible for all audit, exam, testing and engagement request fulfillment, vetting and applicable remediation
- Managed allocation of people and financial resources for all allegation management support functions, including over 60 unique processes, monitors, and controls
- Drive deep dive insights efforts to examine processes and controls, exploring purpose, mechanics and effectiveness while providing recommendations for retiring, enhancing or automating
- Develop and guide a culture of talent development to meet business objectives and strategy
- Evaluate and report program health and effectiveness to key enterprise stakeholders, leadership and executives
Senior Vice President | Strategy and Program Management Leader, Financial Crimes
WELLS FARGO & COMPANY
12.2019 - 05.2022
- Led the Strategy and Program Management teams in transforming the Commercial Banking Crimes program post-consolidation of three legacy businesses and ensuring continuous improvement
- Developed and evaluated processes and controls, built efficiencies through automation and streamlined processes, and formally integrated enhancements to the program as applicable
- Led change management team coordinating large, complex projects from intake and prioritization, through execution
- Designed a centralized quality team to ensure compliance with policy, including evidence-based control evaluations, effectiveness of internal controls (design and performance), root cause analysis, and sustainability monitoring
- Identified cost reduction opportunities via process enhancements and program connectivity, including creating synergies in managing risk by connecting framework into a single core program by appropriately interfacing with technology and transformation partners
- Ensured all new controls were implemented efficiently and effectively to manage financial crimes risks while building a strong risk culture within the Middle Market Banking offices
- Performed Process Evaluations to assess the efficacy and sustainability of processes in alignment with regulatory requirements and company policies
- Provided thought leadership on substantive risk decisions and escalate heightened customer risk scenarios as applicable
- Built Ongoing Due Diligence Profile Review Pipeline Oversight process to ensure 2M+ customer profiles remain complete, accurate, current, and appropriately risk rated, collaborating with Financial Crimes Operations to ensure quality product
- Oversaw data, reporting and tool support team to ensure quality data initiative representation and appropriate data governance in senior leadership reporting, including ad-hoc data and analytics requests and tools support
- Coordinated senior leadership and Risk Committee reporting
- Developed strong feedback loop to relationship staff regarding control metrics, risk mitigation concerns and training needs
Vice President | Conduct Risk Leader, Ethics Oversight
WELLS FARGO & COMPANY
01.2016 - 01.2019
- Staffed and led policy proponents, business oversight, and monitoring & surveillance teams to ensure enterprise-wide adherence to ethics and conduct related policies, leading through adversity and adjusting to changing priorities
- Provided senior-level leadership for Ethics Oversight Policy and Program Governance team to ensure compliance with Wells Fargo’s Code of Ethics and Business Conduct and all supporting policies and regulations related to ethics, business conduct, allegation management, gifts and entertainment, bribery and corruption and conflicts of interest
- Developed new allegation management and speak-up/non-retaliation policies to build consistency across team members, investigations units, employee relations, and line of business escalation processes
- Accountable for the planning and execution of strategic risk initiatives that are significant in scope, complexity and risk to set the global standard for conduct risk management
- Implemented, managed, maintained and enhanced governance programs including supporting the appropriate committee structure and risk coverage across the enterprise
- Developed ongoing monitoring and surveillance of EthicsLine allegations, finalized investigations, and business reviews to ensure consistency and compliance
- Provided periodic reports, metrics, analytics, and results of risk assessment and testing activities, including horizontal reviews and program evaluations for senior management, Conduct Risk Committee, designated committees of the Board of Directors, and regulators
- Led and managed the relationship with regulatory agencies and Wells Fargo Audit Services, including coordination and responding to all internal and external regulatory agency requests, audits and exams and providing credible challenge as needed, and managing associated corrective actions
- Centralized all issue management activities, including developing processes and structure to ensure that all issues are escalated, documented and dispositioned according to the corporate Issue Management policy
Vice President | Compliance Manager – Virtual Channels
WELLS FARGO & COMPANY
01.2014 - 01.2016
- Supported the Community Banking first line of defense by providing independent oversight and coordination of business-based regulatory compliance and operational risk testing and monitoring activities for Wells Fargo Contact Centers located in 23 customer-facing sites, including two offshore locations
- Led and developed team of compliance and analytics professionals in multiple locations through all aspects of control-based testing and monitoring to ensure compliance related to the consumer protection and general banking regulations of the Office of the Comptroller of the Currency, Federal Reserve Bank, Consumer Financial Protection Bureau, Department of Justice, and other federal, state and local regulations and laws
- Developed and implemented Contact Center Testing and Monitoring Program, Review Activity Standards, and Operational Risk Program to ensure framework met regulatory expectations
- Evaluated the adequacy and effectiveness of line of business initiatives and controls supporting bank policies, regulatory compliance, operational risk, information security and financial monitoring for over 12,500 Contact Center team members
- Partnered with business leaders to understand complex issues, influenced change and established effective corrective action commitments through report findings to ensure appropriate resolution and validation
Vice President | Compliance Manager – Deposit Products Group
WELLS FARGO & COMPANY
01.2008 - 01.2014
- Managed compliance team who worked with business units to provide compliance risk expertise and consulting for projects and initiatives, identifying and resolving all compliance and risk matters
- Ensured all team member actions and judgements were in line with Wells Fargo’s Visions and Values
- Developed, implemented and monitored risk-based compliance program for Global Remittance Services to ensure ethical, compliant, and appropriate business conduct with Remittance Network Member partners in Latin America, the Philippines, India, Vietnam and China
- Developed, executed and oversaw testing and monitoring program for DPG compliance supporting bank policies, regulatory compliance, and operational risk
- Oversaw risk module, including Centralized Issue and Corrective Action Tracking, Compliance Risk Analysis System, Risk and Control Self-Assessment
- Managed and developed correspondence team to review, track and trend over 10K complaints for consumer deposit products, business deposit products, direct deposit advance, debit and prepaid cards, ExpressSend service and social media
- Supported compliance and oversaw consulting for the PMA, Global Remittance Services, Bank-IRA’s, High Value Deposits, and consumer international wires
- Liaison to Wells Fargo Advisors, Wealth Management Group, Wells Fargo Phone Bank, Internet Services Group
- Minimized risk and loss exposure from a variety of sources
Education
Master of Business Administration (MBA) - Forensic Accounting & Financial Criminology
Argosy University
Bachelor of Business Administration (BBA) - Organizational Management
University of Minnesota Duluth
Skills
- Strategic Planning
- Risk & Compliance
- Continuous Improvement
- Team Collaboration
- Leadership
- Change Management
- Coaching abilities
- Continuous improvements
- Influencing Others
- Motivating Teams
- Process Improvement
- Visionary Thinking
Certification
- Certified Regulatory Compliance Manager (CRCM), Institute of Certified Bankers
- Certified Anti-Money Laundering Specialist (CAMS), Association of Certified Anti-Money Laundering Specialists
Affiliations
- Board of Directors, Founder and President, Real.You. Foundation, 2022-present
- Board of Directors, Treasurer, Lakes International Language Academy Boosters, 2019-present
- Board of Directors, Secretary, Language Central - Spanish, Somali, English as a Second Language and Citizenship, 2012-2020
- Board of Directors | Chairman of the Board, Central Square Community Center, South Saint Paul Parks and Recreation, 2008-2019
Additionalprofessionalexperience
- WELLS FARGO, Audit Leader – Internal Audit
- PATRIOT BANK MINNESOTA, Chief Compliance Officer
- U.S. BANK, Change Monitoring & Training Manager, Operations Compliance Officer, Customer Service Manager
- MORGAN STANLEY DEAN WITTER, Service Director | Operations Manager
Timeline
Senior Vice President | Head of Conduct Management Programs, Conduct Allegations & Operations
WELLS FARGO & COMPANY
12.2022 - Current
Senior Vice President | Strategy and Program Management Leader, Financial Crimes
WELLS FARGO & COMPANY
12.2019 - 05.2022
Vice President | Conduct Risk Leader, Ethics Oversight
WELLS FARGO & COMPANY
01.2016 - 01.2019
Vice President | Compliance Manager – Virtual Channels
WELLS FARGO & COMPANY
01.2014 - 01.2016
Vice President | Compliance Manager – Deposit Products Group
WELLS FARGO & COMPANY
01.2008 - 01.2014
Audit Leader – Internal Audit
WELLS FARGO
03.2007 - 12.2008
Bachelor of Business Administration (BBA) - Organizational Management
University of Minnesota Duluth
Chief Compliance Officer
PATRIOT BANK MINNESOTA
Change Monitoring & Training Manager | Operations Compliance Officer | Customer Service Manager
U.S. BANK
Service Director | Operations Manager
MORGAN STANLEY DEAN WITTER
Master of Business Administration (MBA) - Forensic Accounting & Financial Criminology
Argosy University
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