Elizabeth Roarty
843. S Longmore Mesa,AZ
Summary
I work well under pressure, have superior skills in a fast-paced environments, show effective prioritization abilities and have always been goal-oriented. I am reliable and driven with strong time management skills and have keen ability to assess ineffective areas of customer service and proposing effective solutions.I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the success of the company.
Overview
11
11
years of professional experience
Work History
Promotional Sampler/ Delivery Driver
Jimmy John's
11.2016 - 02.2020
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Learned, referenced and applied product knowledge information.
- Communicated all store initiatives and promotions to customers to generate return business.
- Provided an elevated customer experience to generate a loyal clientèle.
- Assisted customers with food selection, inquiries and order customization requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
Promotional Sampler/ Delivery Driver
Jimmy John's
08.2015 - 08.2016
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Learned, referenced and applied product knowledge information.
- Communicated all store initiatives and promotions to customers to generate return business.
- Provided an elevated customer experience to generate a loyal clientèle.
- Assisted customers with food selection, inquiries and order customization requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
Apparel Lead
Sports Authority
04.2019 - 02.2020
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Created visual marketing and styled window displays.
- Monitored and analyzed sales records and consumer purchasing trends.
- Interviewed and worked closely with vendors to acquire and develop desired products.
- Established strong vendor relationships to maintain and support the business.
1st Assistant Position
1st Assistant Manager
02.2013 - 08.2015
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Worked with management to resolve store problems, improve operations and provide exceptional customer service
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Minimized waste and maximized sales resulting in $6000 store profit within 6 month period
- Improved quality processes for increased efficiency and effectiveness
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from inconsistent product, protecting company reputation and loyal client base
- Investigated and resolved customer complaints to foster satisfaction
- Determined and recommended methods to address improvement opportunities
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Shift Leader
Jamba Juice
02.2020 - 02.2021
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Strictly followed all cash, security, inventory and labor policies and procedures.
Dispensary Manager
Nova Dispensary
03.2020 - 04.2021
- Improved patient experience by implementing efficient dispensary operations and enhancing customer service.
- Streamlined inventory management through diligent tracking and ordering of medical products.
- Ensured compliance with state regulations by maintaining accurate records and documentation for all transactions.
- Increased sales through effective product promotion and staff training in upselling techniques.
- Reduced wait times for customers by implementing a streamlined check-in process and improving workflow efficiency.
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
- Developed strong relationships with vendors, negotiating favorable pricing and securing a consistent supply of high-quality products.
- Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
Dispatch Manager
Technocracy Logistics
05.2021 - Current
- Improved driver efficiency by implementing new scheduling and routing strategies.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Managed a team of delivery drivers, fostering a collaborative work environment to ensure smooth operations.
- Conducted regular performance reviews with dispatch personnel, identifying areas for improvement and growth opportunities.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to delivery drivers for any concerns or help needed with routing/delivery issues.
- Established a culture of continuous learning from the start, promoting efficiency and success for all employees across the organization.
- Improved group dynamics by fostering a supportive and collaborative coaching environment.
- Enhanced team productivity by implementing effective training programs and monitoring progress.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Conducted personal assessment sessions with employees to better understand their strengths and weaknesses, implementing tailored training plans to the individual.
- Recorded all metrics for each delivery driver, implementing correction procedures as well as ensuring a proper plan of action to establish efficiency and customer satisfaction.
Education
High School Diploma - undefined
Learning Foundation & Performing
Gilbert, AZ2014
Skills
- Exceptional communication skills
- Quick learner
- Creative problem solver
- Strong client relations
- Strategic sales knowledge
- Detail-oriented
- Adaptability and responsiveness
- Self-motivated
- Goal-oriented
- Positive and friendly
- Team building expertise
- Strong conflict resolution skills
- Excellent work ethic
- Exceptional time management skills
- Service-oriented
- Positive and upbeat
Timeline
Dispatch Manager
Technocracy Logistics
05.2021 - Current
Dispensary Manager
Nova Dispensary
03.2020 - 04.2021
Shift Leader
Jamba Juice
02.2020 - 02.2021
Apparel Lead
Sports Authority
04.2019 - 02.2020
Promotional Sampler/ Delivery Driver
Jimmy John's
11.2016 - 02.2020
Promotional Sampler/ Delivery Driver
Jimmy John's
08.2015 - 08.2016
1st Assistant Position
1st Assistant Manager
02.2013 - 08.2015
High School Diploma - undefined
Learning Foundation & Performing
Similar Profiles
Shandi PettwayShandi Pettway
Manager at Jimmy John's Gourmet SandwichesManager at Jimmy John's Gourmet Sandwiches
Andrew WeberAndrew Weber
Person In Charge, Sandwich Maker at Jimmy John'sPerson In Charge, Sandwich Maker at Jimmy John's
William BriggsWilliam Briggs
Sandwhich Maker at Jimmy John'sSandwhich Maker at Jimmy John's
Parker NielsenParker Nielsen
PM Shift Manager at Jimmy John'sPM Shift Manager at Jimmy John's
Jared StroudJared Stroud
Water Treatment Plant Operator at Grand Strand Water And Sewer AuthorityWater Treatment Plant Operator at Grand Strand Water And Sewer Authority