Elizabeth Roberts
Realtor® | Owner Property Managment Company
Wilder,ID
Summary
Detail-oriented Realtor excels in real estate sales and brings knowledge of insurance and financing processes. Skilled in leveraging client services talent and company branding to increase profitability. Offers top-notch leadership and multitasking abilities for driving results in fast-paced environments. Licensed in Idaho.
Dedicated Property Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.
Knowledgeable and dedicated customer service professional with extensive experience in Real Estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Licensed Realtor
Silvercreek Realty Group
Meridian, ID
08.2016 - Current
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote contracts to outline sales and purchases of properties.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes
- Helped over 30 families find and purchase or sell their homes and helped them maximize their value.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Advised and informed prospective clients on current market activities and conditions
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
- Increased home sales through persuasion, negotiation and closing prowess
Property Manager
Self- Owner- Blue Line Properties
Nampa, ID
09.2016 - Current
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Administered operations to handle needs of more than 25 tenants across 10 property units
Security Officer
Securitas
Boise, ID
11.2011 - 04.2012
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Reported suspicious activities and persons to law enforcement.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored over 10 different Idaho Power Dam locations via cameras, insured vehicles and people were in appropriate areas, notified authorities and supervisors of any suspicious activity
Petty Officer Second Class
United States Coast Guard
Alameda, CA
11.2003 - 11.2009
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Transitioned between breakfast and lunch service.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Collaborated with staff members to create meals for large banquets.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained database of housing resources, landlords and management companies.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Drafted messages and reports to inform leadership of current situations.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Handled administrative requirements, maintained records and submitted operational reports.
Education
Associates - Business Administration
Allied American University
Laguna Hills, CA 04.2014 - 06.2016
Skills
Customer service-focused
Tenant and eviction laws
Property tours and inspections
Maintenance knowledge
Knowledge of Idaho real estate laws
Contract Negotiation
Exceptional oral and written communication skills
Entrepreneurial
Leasing and sales
Adaptable
Administrative support
Timeline
Property Manager
Self- Owner- Blue Line Properties
09.2016 - Current
Licensed Realtor
Silvercreek Realty Group
08.2016 - Current
Associates - Business Administration
Allied American University
04.2014 - 06.2016
Security Officer
Securitas
11.2011 - 04.2012
Petty Officer Second Class
United States Coast Guard
11.2003 - 11.2009