Elizabeth Roberts

• Responsible for all planning, recommendation, implementation and management of enterprise computer systems infrastructure. The primary objectives are to:
• Leverage available technology to provide smooth operation and maximum uptime
• Provide a stable systems environment with acceptable response times
• Protect corporate data
• Deploy, support and maintain user hardware and devices that meet business requirements and ensure employee productivity
• Evaluate risks and plan for possible disasters
• Leads and manages the IT technical team, ensuring maximum effectiveness of each team member. Provide staff training and development, mentoring, and meaningful, periodic performance evaluation.
• Responsible for the design, installation, support and maintenance of all corporate computer hardware, including physical and virtual servers, network and wireless equipment, desktop, security and mobile devices, telecommunications equipment, etc. Also responsible for operating systems, network management tools, employee productivity tools, etc.
• Under the direction of management and in accordance with business needs and strategies, assess technology needs and opportunities, research and/or design potential solutions, and recommend and justify appropriate infrastructure projects.
• Communicate with staff to ensure a high level of coordination and cooperation on assigned projects. Sets deadlines, assigns responsibilities, and monitors progress for infrastructure projects and support. Develops and executes project plans and assigns staff to configure, test and complete tasks and deliverables according to schedule.
• Coordinate and manage system deployments and upgrades to minimize business downtime and ensure successful implementations. Provide regular, informative updates to management, stakeholders and system users to prevent confusion and set expectations.
• Design, document, implement and maintain standardized, cost-effective, best practice enterprise-wide computer infrastructure with, where feasible, redundancy, room for growth and emergency planning.
• Design, document, implement and maintain infrastructure architecture and policies to protect the confidentiality and availability of corporate data and systems. Communicate and enforce security protocols for all systems, devices and employees, including effective e-mail filtering and virus prevention solutions.
• Monitor network and system activities and proactively address identified anomalies.
• Track and manage corporate software licenses, ensuring compliance with vendor contracts and applicable laws.
• Track and manage all corporate computer hardware. Coordinate with Human Resources and management as needed during employee onboarding and termination activities to ensure appropriate and timely deployment and retrieval of corporate equipment.
• Manage vendor hardware and contractor relationships, including reviewing and negotiating contracts, holding vendors accountable to their service level agreements, and reviewing and approving invoices.
• Prepare and submit an expense budget, manage and track infrastructure and other department expenditures and provide explanation for significant variances.
• Provide appropriate documentation of infrastructure components

2017 - 2022 Network Engineer I, II, and III

• Designs, configures, installs, and supports all network, security, and voice equipment for the Company. This equipment includes, but is not limited to, network switches, routers, firewalls, load balancers, wireless access points, wireless controllers, and VoIP equipment.
• Responsible for updating the Company Firewalls. And creating and maintaining firewall rules, proxy settings, Virtual Private Networks (SSL & IPSec).
• Oversees installation of voice, data, and Internet circuits and coordinates circuit problem resolution.
• Recommends and participates in contract negotiations with service vendors.
• Responsible for the design and ongoing maintenance/upkeep of network closets throughout the Company.
• Recommends, facilitates, schedules, and participates in security vulnerability assessments and penetration tests, working with external security contractors, as necessary.
• Has primary Project Management responsibility for new site network infrastructure setups for the Company. With limited oversite, architects LAN, WAN, and WLAN infrastructure at new facilities to provide required customer connectivity to on-plant and off-plant resources.
• Coordinates, schedules, and oversees vendors and contractors performing infrastructure installation and upgrades.
• Monitors and manages network performance and provides metrics to management, as necessary. *Monitors and reports on network utilization, bottlenecks, and upgrade projections.
• Creates and maintains current network design, flow, and scenario documentation, including redundant system mapping.
• LAN Administrator, creating and providing oversight for network shares, distribution groups and Active Directory user accounts.
• Work closely with the Help Desk and Systems Administrations teams to resolve client-side issues, server side issue

2012 - 2017 System Administrator I, II, and III

• Administer, install, support, and maintain servers, network and telecom infrastructure.
• Plan for and respond to service outages and other problems.
• Install and support virtual and physical servers and enterprise applications.
• Responsible for ensuring servers are backed up regularly and that offsite backs were maintained.
• Exchange Administration, such as adding, removing, and re-enabling multiple types of mailboxes.
• Served as LAN Administrator and provided support for Data Sharing Group access requests. Created and maintained secure file server shares.
• With limited guidance, support, troubleshoot, and maintain network switches, routers, and wireless access points.
• Assist with configuring and troubleshooting VoIP and Legacy PBX systems.
• Responsible for the clean and professional look of all network cabinets and maintenance of network UPS's.
• Responsible for installing and repairing phone and data drops. Terminates cables as needed. Or coordinates with contractors.

2009 - 2012 IT Support Specialist

• Provided technical support to the Southern Oregon Region (5 sites).
• Support included troubleshooting various software and hardware issues; malware cleaning; setting up computers for replacement plan and new users (responsible for creating an Image to be used when setting up PCs).

• Provided 2nd Level support to approximately 900 users in a fast-paced law office with tight deadlines; provided feedback to Helpdesk and team members Troubleshoot, research and resolve application issues (i.e
• Outlook crashes, program won’t open, etc.) Constantly worked to obtain a thorough working knowledge of the following applications used at Baker Donelson: Hummingbird DM (now Open Text eDocs), WorkShare DeltaView, Payne Metadata Assistant, CopiTrak, MS Office 2003, Adobe Acrobat 6.0 Pro, etc
• Required to know associated files, their location and purpose
• Tested new applications for errors
• Removed viruses
• Assisted PC Specialists in resolving hardware issues, and setup computers using images.

• Provided technical support to approximately 500 users, including traveling sales reps
• Troubleshoot hardware and software issues on IBM and Dell laptops and desktops
• Replace/install hardware on both
• Also troubleshoot various problems on HP, Lexmark, and IBM printers (call in for service if necessary)
• Repaired most of the thermal printers in-house
• Rarely called for service
• Created, deleted and updated user accounts in Active Directly
• Create/modify groups
• Set permissions on files/ folders
• Project leader for Bryce Fax Server (electronic faxing)
• Setup the server
• Oversaw the installation of Esker Deliveryware by Esker representative
• Coordinated with Esker, the Notes Admin, and SAP Basis Tech to get all connectors functioning properly
• Coordinated with Network Admin to get DID lines setup with Time Warner
• Setup approx
• 100 users with fax numbers in the Esker Address Book
• Provided mandatory training to all Bryce users
• Completed documentation for project
• Manage software licensing
• Also, once a month, audit the software on randomly selected pc’s
• Move phones, setup phones, change display names, setup options, etc
• Using Nortel Networks phone switch
• Backup to the Lotus Notes Administrator – create user id’s, recertify id’s, etc
• Light programming.

2001 - 2003 Network Support Assistant

• Received and logged all Helpdesk calls into Lotus Notes database. Tracked thru to resolution.
• Provided monthly report showing call breakdown.
  Member of the Continuous Improvement Process Team with the goal of trying to reduce the number of duplicate calls to the Helpdesk.
• Setup new computers with the standard applications used at Bryce.
• Complimented at year end review for the exceptional job done at turning around the Helpdesk and getting it organized.