Elizabeth Robinson

- Supervised guest services and staff, addressing inquiries and resolving issues.
- Monitored staff performance and provided improvement feedback.
- Trained team members on customer service best practices and procedures.
- Handled escalated customer complaints per company guidelines.
- Managed front desk operations, including check-ins, check-outs, and cash handling.
- Responded to customer emails and calls about hotel services.
- Provided information and resolved common complaints.
- Coordinated scheduling and managed timesheets.
- Processed payroll for all employees promptly.

-Greeted guests warmly and professionally.
-Provided information on hotel services and local attractions.
-Assisted with check-in and check-out.
-Handled incoming calls regarding availability and rates.
-Maintained cleanliness of the reception area.
-Managed lost and found items.

-Processed payments for room charges and incidentals.

-Collaborated with departments to ensure quality service.

-Counted and balanced cash drawer at the beginning and end of shift.

-Processed customer payments by cash or credit card accurately and efficiently.

-Ensured that all safety protocols were followed at all times.

-Maintained store appearance by cleaning, stocking shelves, and properly displaying merchandise.

-Provided guidance and support to other team members as needed.