Elizabeth Robinson

Buffalo

Summary

Dedicated professional with extensive experience at ABM Industries, excelling in deep cleaning and sanitation procedures. Recognized for exceptional customer service and problem-solving skills, ensuring pristine environments. Proficient in safe chemical handling and waste management, consistently achieving high standards of cleanliness and guest satisfaction. Committed to maintaining a professional appearance and efficient operations.

Overview

years of professional experience

Work History

Suite Cleaner / Stadium Cleaner

ABM Industries

07.2024 - 08.2024

Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Inspected rooms for cleanliness prior to guest arrival.
Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Followed company uniform, performance and security policies with every job.
Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Used steam equipment to periodically clean upholstery and carpeting.
Maintained cleaning equipment and materials in a safe and sanitary working condition.
Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Sanitized frequented areas and equipment using approved supplies.
Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Collected trash from floors within hallways, bathrooms and work areas.
Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
Responded promptly to all customer complaints regarding cleanliness issues.
Stripped, sealed and polished floors.
Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Scrubbed walls to remove scuff marks or stains.
Cleaned building floors by sweeping, mopping or vacuuming.
Kept business entrances clean, tidy and professional in appearance.
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Serviced, cleaned and restocked restrooms.
Emptied wastebaskets to transport trash and waste to proper disposal areas.
Polished windows, glass partitions or mirrors using sponges or squeegees.
Emptied wastebaskets and replaced liners.
Checked inventory for required supplies and made lists for needed cleaning products.
Emptied trash cans and replaced liners as needed.
Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Polished furniture to remove dust and dirt buildup.
Transported trash bags to designated disposal areas.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed day-to-day duties accurately and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Requisitioned supplies or equipment for cleaning and maintenance duties.

Restaurant Hostess

Red Robin

Orchard Park

08.2022 - 09.2022

Stayed attentive to server availability and table turnover to quickly seat guests.
Greeted incoming guests to escort to assigned dining area and present menus.
Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Communicated with kitchen staff regarding customer feedback or complaints.
Assigned patrons to suitable tables according to server rotation.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Directed patrons to lounges and waiting areas.
Managed reservations, waitlists, and special requests for large parties.
Performed opening and closing duties such as restocking supplies and cleaning work areas.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Inspected dining and serving areas for cleanliness and proper setup.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Global Concepts Charter Highschool

Lackawanna, NY

06-2021

Skills

Deep cleaning
Sanitation procedures
Customer service
Safety awareness
Polishing surfaces
Sanitation practices
Problem-solving
Efficient cleaning techniques
Cleaning and sanitizing
Safe cleaning with chemicals
Window washing proficiency
Verbal and written communication
Health and safety regulations
Housekeeping
Stain removal techniques
Restroom sanitation
Interior and exterior cleaning
Waste disposal methods
Professional appearance

Sanitization procedures
Waste management
Recycling management
Carpet cleaning
Restroom upkeep
Able to lift [number] lbs
Multitasking and organization
Glass and window washing
Basic maintenance
Interior window washing
Disinfection practices
Steam cleaning
Furniture rearrangement
Hazardous material handling
Commercial and residential cleaning
Sweeping and mopping
Surface polishing
Sanitization techniques

Timeline