Elizabeth Robles
Garden Grove,ca
Summary
Diligent Night Auditor with extensive knowledge Sabre and Hotel key and proven accuracy in financial reconciliations. Successful at maintaining positive attitude, best-in-class customer service and working quickly. Dedicated to helping guests feel welcome and maintaining night audit efficiency. Well-trained night auditor with effective accounting and communication skills. Bilingual and considered valuable team player. Experience as night auditor at hotel and motel establishments. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
25
25
years of professional experience
Work History
Warehouse Inventory Clerk
Nellson LLC
05.1998 - 04.2023
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed cycle counts and monthly inventory.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Verified orders by comparing names and quantity of items packaged with shipping documents
Front Desk/Laundry Attendant
Extended Stay America
12.2015 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Promoted hotel brand's loyalty program via social media, email and direct mail
- Enforced policies and procedures to increase efficiency
- Trained new staff members in customer service techniques and hotel operations
Front Desk /Night Auditor
Ramada Convention Center
03.2023 - Current
- Performed nightly updates to room charges and rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Monitored facility security for guest and personnel safety.
- Balanced hotel accounts and resolved discrepancies.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Promoted hotel brand's loyalty program via social media, email and direct mail
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Education
Diploma - Office Assistant
Orange County Bussiness College
Orange, CA06.1997
High School Diploma -
Gilbert
Anaheim, CA06.1996
Skills
- Report Generation
- Payment Oversight
- Audit Reporting
- Guest Services
- Hotel Reservations
- Welcoming Guests
- Checking Guests In and Out
- Registration Processing
- Room Inventory
- Verifying Reservations
- Special Requests
- Payment Collection
- Financial Management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk /Night Auditor
Ramada Convention Center
03.2023 - Current
Front Desk/Laundry Attendant
Extended Stay America
12.2015 - Current
Warehouse Inventory Clerk
Nellson LLC
05.1998 - 04.2023
Diploma - Office Assistant
Orange County Bussiness College
High School Diploma -
Gilbert
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