Elizabeth Rocha
Fort Worth,TX
Summary
Developed strong customer service skills in retail environment, consistently ensuring customer satisfaction. Demonstrated ability to handle transactions accurately and efficiently, while maintaining friendly and approachable demeanor. Looking to transition into new field, utilizing transferable skills in customer interaction and transaction management.
Overview
3
3
years of professional experience
Work History
Checkout Team Member
Walmart
Fort Worth, TX
10.2023 - 10.2024
- Operated checkout register, processing transactions accurately and efficiently.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled cash and electronic payments, ensuring secure and accurate financial transactions.
- Resolved customer concerns promptly, fostering positive relationships and loyalty.
- Adapted quickly to new technologies and checkout systems for improved service delivery.
- Assisted in maintaining a clean and organized checkout area, promoting a positive shopping experience for customers.
Cashier
Kohl's
Keller, TX
10.2021 - 04.2022
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Maintained cleanliness and organization of checkout areas for optimal customer service.
- Handled cash and credit transactions, ensuring adherence to company policies.
- Resolved customer issues promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Fossil Ridge
Fort Worth, TX05.2023
Skills
- Excellent customer service
- Bagging and packaging
- Strong communication skills
- Patience and empathy
- Cleanliness and hygiene
- Professionalism and courtesy
- Maintaining store appearance
- Cash management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Checkout Team Member
Walmart
10.2023 - 10.2024
Cashier
Kohl's
10.2021 - 04.2022
High School Diploma -
Fossil Ridge