Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Rodriguez

Las Vegas,NV

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

35
35
years of professional experience

Work History

General Manager

McDonald's Restaurant
02.2007 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and inventories.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring the management team on customer service principles, food safety practices, company procedures, and technology systems.
  • Training and development of new hires and existing crew and managers to improve customer satisfaction and product execution.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assisted in recruiting, hiring and training of team members.
  • Build a friendly atmosphere to decrease turnover.

Retail Department Manager

Macys Department Store
11.2001 - 02.2007
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Sales Associate Team Leader

The Sand Box, Childre's Boutique
01.1989 - 11.2001
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

High School Diploma -

Smart Horizons Career Online High School
Online
11.2020

Retail And Customer Service Skills -

Smart Horizins
Career Online Education
11.2020

Skills

  • Customer Relationship Management
  • Staff Supervision
  • Quality Management
  • Schedule Management
  • Financial Administration
  • P&L Management
  • Motivation
  • Staff Development
  • Bilingual
  • Leadership and Team Building
  • Training and Development
  • Staff Management

Languages

Spanish

Timeline

General Manager

McDonald's Restaurant
02.2007 - Current

Retail Department Manager

Macys Department Store
11.2001 - 02.2007

Sales Associate Team Leader

The Sand Box, Childre's Boutique
01.1989 - 11.2001

High School Diploma -

Smart Horizons Career Online High School

Retail And Customer Service Skills -

Smart Horizins

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Elizabeth Rodriguez