Elizabeth Rodriguez
Houston,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
08.2023 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Barista
Starbucks
03.2019 - 05.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Car Hopper
Sonic
07.2018 - 11.2018
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
Education
Bachelor of Science - Environmental Science
University of Houston
4800 Calhoun Rd, Houston, TX 7700412.2023
Associate of Arts - Health Education
HCC
1300 Holman St, Houston, TX 7700405.2019
Skills
- Front Office Management
- Inventory Control
- Cash Handling
- Customer Service
- Time Management
Affiliations
- Nail Tech
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
08.2023 - Current
Barista
Starbucks
03.2019 - 05.2023
Car Hopper
Sonic
07.2018 - 11.2018
Bachelor of Science - Environmental Science
University of Houston
Associate of Arts - Health Education
HCC
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