Elizabeth Rodriguez
San Antonio
Summary
Proven leader and effective communicator, adept at training teams and enhancing customer satisfaction at Little Ceasers. Excelled in cash transaction accuracy and emergency response, boosting team efficiency and safety. Skilled in relationship building and analytical problem-solving, fostering a cohesive and customer-focused environment.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Leader
Little Ceasers
10.2023 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.ahw
Sales Associate
Champs Sporting Goods
05.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Certificate - Automotive Engineering
STVT
734 SE Military Dr02-2025
High School Diploma -
SA Youth
1215 W Poplar St05-2023
Skills
- Constructive Outlook
- Cash Transaction Processing
- Effective Team Leadership
- Analytical Problem-Solving
- Customer service focus
- Team Empowerment
- Training Support
- Team collaboration and leadership
- Leadership Role Modeling
- Relationship building
- Teamwork and collaboration
- Team-building activities
- Emergency response planning
- Customer Engagement in Sales
- Shift paperwork completion
- Inventory counts
- Safety processes and procedures
- Rules enforcement
Timeline
Shift Leader
Little Ceasers
10.2023 - 10.2024
Sales Associate
Champs Sporting Goods
05.2021 - 08.2021
Certificate - Automotive Engineering
STVT
High School Diploma -
SA Youth
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