Open To Work
Elizabeth Rodriguez
Vallejo,CA
Summary
Innovative Janitorial Supervisor oversees janitorial operations promoting safe environment and quality service to achieve maximum customer satisfaction, protection of assets and minimal expenses. Coordinates scheduling and supervises activities of janitorial staff to promote clean and orderly building, ground and premises by performing pro and basic cleaning tasks. Strong knowledge of chemicals and proper use of PPE to promote stringent adherence to OSHA and safety guidelines.
Overview
20
20
years of professional experience
Work History
Commercial Janitorial Cleaner
SPOTLESS JANITORIAL •VISION
01.2025 - Current
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Optimized workflow efficiency by strategically organizing tasks based on priority and time constraints without sacrificing quality results.
- Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
- Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
- Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
- Operated various cleaning equipment and tools to maintain high cleanliness standards.
House Cleaner
Homeaglow
01.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Adhered to professional house cleaning checklist.
- Executed thorough cleaning routines, ensuring all areas met quality standards.
Regional Account Manager
Simplyright
01.2021 - 04.2022
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Communicated by phone, email and traveled for face to face contact for 32 accounts.
- Developed and maintained strong relationships with key clients to drive regional account growth.
- Executed strategic sales initiatives, enhancing product visibility and market penetration.
Night Area Manager
Simplyright
10.2017 - 08.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Oversaw budget planning, strategy development, community outreach for organization.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Regional Manager
Simplyright
04.2019 - 03.2020
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 32 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Janitorial Lead
Simplyright
09.2016 - 09.2017
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
- Reduced maintenance costs by promptly addressing minor repairs before escalation.
- Optimized scheduling processes, ensuring adequate staffing levels during peak times and reduced labor costs during slow periods.
- Facilitated successful project completion by coordinating tasks among team members.
Owner/Operator Janitorial Services
ERC Janitorial Services
03.2011 - 03.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Expanded business into new markets, cond
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
Supervisor of Floor Cleaners
X Cell Floor Care Specialist
07.2008 - 03.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Line Preparation Supervisor
SUBWAY®Restaurants
07.2008 - 03.2009
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Floor Cleaner
Lopez Pro
05.2006 - 07.2008
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Extended the life of flooring materials with proper care and maintenance techniques.
- Contributed to a positive working atmosphere by ensuring clean and comfortable workspaces.
- Facilitated smooth event transitions within facilities by ensuring timely completion of all necessary floor cleaning tasks before each function began.
- Assisted in training new team members on proper floor cleaning procedures and best practices.
- Kept up-to-date on industry best practices through continuous learning and professional development opportunities.
- Maintained a hygienic environment through regular disinfection of floor surfaces.
- Collaborated with facility management to address any required floor repairs or replacements.
- Reduced the risk of accidents by promptly addressing spills and slippery surfaces.
- Increased customer satisfaction by addressing their specific concerns regarding floor cleanliness promptly and professionally.
- Served as a reliable team member, consistently arriving on time for scheduled shifts and covering for colleagues when necessary.
- Participated in emergency response situations when needed, assisting with cleanup efforts after floods or other natural disasters.
- Performed routine deep-cleaning tasks such as stripping, waxing, buffing, and polishing floors to maintain peak condition over time.
- Enhanced workplace cleanliness by diligently sweeping, mopping, and vacuuming floors daily.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Housekeeper
Homewood Hotel
03.2006 - 05.2007
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
GED -
Contra Costa Adult School
San Pablo, CAHuman Services
Contra Costa College
San Pablo, CAHuman Resources Management
Universidad De Las Americas
Cuernavaca MexicoDiploma - Small Business Development
ALLAS
Concord, CA11.2011
Skills
- Deep cleaning expertise
- Hours controller
- Costumer service
- Dusting surfaces
- Waste disposal
- Pressure washing
- Green cleaning
- Restroom maintenance
- Tile and grout cleaning
- Commercial equipment operations
- Pest control
- Waxing and buffing
- Floor maintenance
- Biohazard cleanup
- Graffiti removal
- Equipment safety
- Daily reporting
- Housekeeping skills
- Chemical storage
- Trash collection
- Team Training
- Regulatory compliance
- Maintenance requests
- Conflict resolution
- Equipment monitoring
- Quality controls
- Supply management
- Productivity and time management
- Team collaboration
- Adaptable and flexible
- Supply inventory management
- Laundry management
- OSHA compliance
- Quality control
- New employee training
- Teamwork and collaboration
Window cleaning
Floor polishing
Floor waxing
Fluen in espanish
Languages
Spanish
Native or Bilingual
Timeline
Commercial Janitorial Cleaner
SPOTLESS JANITORIAL •VISION
01.2025 - Current
House Cleaner
Homeaglow
01.2023 - Current
Regional Account Manager
Simplyright
01.2021 - 04.2022
Regional Manager
Simplyright
04.2019 - 03.2020
Night Area Manager
Simplyright
10.2017 - 08.2020
Janitorial Lead
Simplyright
09.2016 - 09.2017
Owner/Operator Janitorial Services
ERC Janitorial Services
03.2011 - 03.2013
Supervisor of Floor Cleaners
X Cell Floor Care Specialist
07.2008 - 03.2011
Line Preparation Supervisor
SUBWAY®Restaurants
07.2008 - 03.2009
Floor Cleaner
Lopez Pro
05.2006 - 07.2008
Housekeeper
Homewood Hotel
03.2006 - 05.2007
GED -
Contra Costa Adult School
Human Services
Contra Costa College
Human Resources Management
Universidad De Las Americas
Diploma - Small Business Development
ALLAS