Elizabeth Rodriguez
Vallejo,CA
Summary
Dynamic and results-driven professional with extensive experience in commercial cleaning at Simplyright. Recognized for exceptional customer service and deep cleaning expertise, consistently enhancing client satisfaction through proactive problem-solving and efficient supply management. Proven ability to lead teams, ensuring compliance with OSHA standards while maintaining high-quality operational practices.
Overview
19
19
years of professional experience
Work History
Commercial Janitorial Cleaner
SPOTLESS JANITORIAL •VISION
01.2025 - Current
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Optimized workflow efficiency by strategically organizing tasks based on priority and time constraints without sacrificing quality results.
- Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
- Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
- Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
Prep Line Cook
Taco Bell
11.2007 - 03.2009
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
- Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Streamlined kitchen operations for efficiency by maintaining organized workstations and keeping inventory up to date.
- Trained and assisted new kitchen staff members.
- Kept kitchen clean and organized by performing daily maintenance tasks.
House Cleaner
Homeaglow
01.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Adhered to professional house cleaning checklist.
Regional Account Manager
Simplyright
01.2021 - 04.2022
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Communicated by phone, email and traveled for face to face contact for 32 accounts.
Regional Manager
Simplyright
04.2021 - 02.2022
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 32 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Area Manager
Simplyright
10.2017 - 03.2021
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Oversaw budget planning, strategy development, community outreach for organization.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Janitorial Lead
Simplyright
09.2016 - 09.2017
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
- Reduced maintenance costs by promptly addressing minor repairs before escalation.
- Optimized scheduling processes, ensuring adequate staffing levels during peak times and reduced labor costs during slow periods.
- Facilitated successful project completion by coordinating tasks among team members.
Owner/Operator Janitorial Services
ERC Janitorial Services
03.2011 - 03.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Expanded business into new markets, cond
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
Supervisor of Floor Cleaners
X Cell Floor Care Specialist
07.2008 - 03.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Line Preparation Supervisor
SUBWAY®Restaurants
07.2008 - 03.2009
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Floor Cleaner
Lopez Pro
05.2006 - 07.2008
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Extended the life of flooring materials with proper care and maintenance techniques.
- Contributed to a positive working atmosphere by ensuring clean and comfortable workspaces.
- Facilitated smooth event transitions within facilities by ensuring timely completion of all necessary floor cleaning tasks before each function began.
- Assisted in training new team members on proper floor cleaning procedures and best practices.
- Kept up-to-date on industry best practices through continuous learning and professional development opportunities.
- Maintained a hygienic environment through regular disinfection of floor surfaces.
- Collaborated with facility management to address any required floor repairs or replacements.
- Reduced the risk of accidents by promptly addressing spills and slippery surfaces.
- Increased customer satisfaction by addressing their specific concerns regarding floor cleanliness promptly and professionally.
- Served as a reliable team member, consistently arriving on time for scheduled shifts and covering for colleagues when necessary.
- Participated in emergency response situations when needed, assisting with cleanup efforts after floods or other natural disasters.
- Performed routine deep-cleaning tasks such as stripping, waxing, buffing, and polishing floors to maintain peak condition over time.
- Enhanced workplace cleanliness by diligently sweeping, mopping, and vacuuming floors daily.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Housekeeper
Homewood Hotel
03.2006 - 05.2007
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
GED -
Contra Costa Adult School
San Pablo, CAHuman Services
Contra Costa College
San Pablo, CAHuman Resources Management
Universidad De Las Americas
Cuernavaca MexicoDiploma - Small Business Development
ALLAS
Concord, CA11.2011
Skills
- Deep cleaning expertise
- Hours controller
- Costumer service
- Dusting surfaces
- Waste disposal
- Pressure washing
- Green cleaning
- Restroom maintenance
- Tile and grout cleaning
- Commercial equipment operations
- Pest control
- Waxing and buffing
- Floor maintenance
- Biohazard cleanup
- Graffiti removal
- Equipment safety
- Daily reporting
- Housekeeping skills
- Chemical storage
- Trash collection
- Team Training
- Regulatory compliance
- Maintenance requests
- Conflict resolution
- Equipment monitoring
- Quality controls
- Supply management
- Productivity and time management
- Team collaboration
- Adaptable and flexible
- Supply inventory management
- Laundry management
- OSHA compliance
- Quality control
- New employee training
- Teamwork and collaboratio
Languages
Spanish
Native or Bilingual
Timeline
Commercial Janitorial Cleaner
SPOTLESS JANITORIAL •VISION
01.2025 - Current
House Cleaner
Homeaglow
01.2023 - Current
Regional Manager
Simplyright
04.2021 - 02.2022
Regional Account Manager
Simplyright
01.2021 - 04.2022
Area Manager
Simplyright
10.2017 - 03.2021
Janitorial Lead
Simplyright
09.2016 - 09.2017
Owner/Operator Janitorial Services
ERC Janitorial Services
03.2011 - 03.2013
Supervisor of Floor Cleaners
X Cell Floor Care Specialist
07.2008 - 03.2011
Line Preparation Supervisor
SUBWAY®Restaurants
07.2008 - 03.2009
Prep Line Cook
Taco Bell
11.2007 - 03.2009
Floor Cleaner
Lopez Pro
05.2006 - 07.2008
Housekeeper
Homewood Hotel
03.2006 - 05.2007
GED -
Contra Costa Adult School
Human Services
Contra Costa College
Human Resources Management
Universidad De Las Americas
Diploma - Small Business Development
ALLAS
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