Elizabeth Rodriguez
Charlotte,NC
Summary
Highly competent Lead Operations Supervisor with background in ensuring efficient business operations. Experience includes coordinating staff, overseeing daily activities, and improving overall productivity. Strengths include strong leadership skills, strategic planning abilities, and exceptional problem-solving capabilities. Past roles demonstrated consistent success in optimizing operational processes to drive business growth.
Skills experience on sales floor and leadership skills to train staff on the best behavior on sales
Overview
2026
2026
years of professional experience
Work History
Manager Supervisor of Sales
Lacoste Boutique
2024 - Current
- Led team in achieving sales targets through effective training and mentoring of staff.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Developed and implemented visual merchandising strategies to improve customer engagement and store aesthetics.
- Fostered a positive work environment, enhancing team morale and employee retention through recognition initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed inventory control, optimizing stock levels to minimize shrinkage.
Lead Operations Supervisor
Banana Republic Factory Store
10.2023 - 11.2024
- Conducted weekly meetings with staff to discuss performance, attendance, and safety issues.
- Developed and implemented new operational processes to improve efficiency and reduce costs.
- Monitored inventory levels and ordered supplies as needed.
- Trained new employees on company policies, procedures, and operations protocols.
- Ensured compliance with all applicable government regulations regarding safety and labor laws.
- Analyzed customer feedback data to identify areas for improvement in product quality or service delivery.
- Coordinated with other departments to ensure smooth workflow between teams.
- Maintained detailed records of employee performance reviews and disciplinary actions taken.
- Established clear goals for each department and tracked progress towards those objectives.
- Implemented changes in operational practices that improved customer satisfaction ratings.
- Resolved conflicts between staff members by providing guidance, counseling, and coaching.
- Responded promptly to customer inquiries or complaints about products or services.
- Reviewed sales reports regularly to identify trends in consumer behavior.
- Investigated any reported incidents of theft or fraud within the organization.
- Suggested process improvements to enhance production capacity.
- Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
- Coordinated with supervisor and manager to develop and execute production plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Management Assistant
Gap Outlet
2021 - 2023
- Coordinated scheduling and logistics for store events and promotions.
- Assisted management with inventory tracking and stock replenishment processes.
- Streamlined communication between departments to enhance operational efficiency.
- Developed training materials for new hires, improving onboarding experience.
- Implemented process improvements that increased team productivity and morale.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Drove sales and customer service while assisting guests with Type services.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
Education
High School Diploma -
University Autonomous From Santo Domingo
Dominican Republic High School Diploma -
Victor Senior High School
Victor, NY07-1997
Skills
- Warehouse Management
- Staff Training and Development
- Customer Service Management
- Sales manager
- Assistant Manager
- Operation supervisor
Languages
English
Timeline
Lead Operations Supervisor
Banana Republic Factory Store
10.2023 - 11.2024
High School Diploma -
Victor Senior High School
Manager Supervisor of Sales
Lacoste Boutique
2024 - Current
Management Assistant
Gap Outlet
2021 - 2023
High School Diploma -
University Autonomous From Santo Domingo