Elizabeth Rodriguez
Hahira,GA
Summary
Customer-focused and detail-oriented professional with experience in warehouse administration, dispatch coordination, and warranty processing. Proven ability to manage high-volume operations, resolve conflicts, and streamline communication between cross-functional teams. Adept at multitasking, problem-solving, and maintaining professionalism under pressure. Recognized for contributing to operational efficiency and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Warehouse Administrator
Chadwell Supply
04.2022 - 12.2023
- Collaborated with sales, customer service, and external carriers to resolve shipping discrepancies and ensure timely order updates
- Onboarded and trained new warehouse associates, including facility tours and policy walkthrough; supported benefits-related onboarding tasks
- Coordinated with accounts payable to ensure 100% on-time invoice processing and reduce delays in supplier payments
- Verified product availability and inventory accuracy through systematic tracking and communication
Warranty Administrator
TravelCamp
01.2021 - 04.2022
- Processed warranty claims efficiently, ensuring compliance with company policies and industry standards.
- Obtained prior authorizations and verified repair documentation to reduce claim rejections and delays.
- Coordinated communication between customers and service departments to expedite claim resolutions.
- Maintained accurate records of all warranty transactions and followed up on outstanding claims.
Dispatcher
Procare Transportation and Translation
05.2018 - 06.2020
- Dispatched transportation providers for injured clients based on case urgency and location, ensuring timely service delivery
- Maintained detailed dispatch logs and client communication records in a fast-paced, high-volume environment
- Negotiated with vendors to control transportation costs while ensuring quality and reliability
- Monitored real-time case status and followed up to ensure service completion and customer satisfaction
Shift Lead
Thorntons
07.2016 - 03.2018
- Enforced safety and loss prevention procedures in accordance with company and fuel-handling standards
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Resolved customer complaints promptly, maintaining high satisfaction and loyalty
- Trained and mentored new staff on store policies, POS systems, and sales strategies
Education
High School Diploma -
Hillsborough High School
Tampa, FL01.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Professional telephone demeanor
Timeline
Warehouse Administrator
Chadwell Supply
04.2022 - 12.2023
Warranty Administrator
TravelCamp
01.2021 - 04.2022
Dispatcher
Procare Transportation and Translation
05.2018 - 06.2020
Shift Lead
Thorntons
07.2016 - 03.2018
High School Diploma -
Hillsborough High School