Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Rodriguez

New York,USA

Summary

Highly organized and dependable Office Administrator with extensive experience supporting high-volume operations, senior staff, and public-facing departments. Strong background in customer service, scheduling, documentation management, and cross-department coordination. Known for maintaining professionalism, confidentiality, and accuracy in fast-paced, high-risk environments such as maritime transportation and corporate offices. Adept at streamlining processes, improving workflow efficiency, and providing clear communication across teams.

Overview

9
9
years of professional experience

Work History

Overnight Hostel Front Desk

The Local Hostel
06.2024 - 12.2024

Assisted travelers at front desk, assisted with checking in, distributing room keys, maintaining hotels rooms, and operating front desk solo in an overnight setting.

Customer Service Representative

Air Canada
02.2024 - 12.2024
  • Assisted travelers with documentation, scheduling changes, ticketing, and logistics.
  • Utilized organizational and communication skills to adapt to time-critical travel demands.
  • Maintained accuracy in processing travel documentation in a regulated environment.

Client Services Associate / Receptionist

Swiss Post Solutions
09.2016 - 06.2019
  • Served as primary administrative support for multiple corporate clients across the IPG Network, City Harvest, and Orion Worldwide.
  • Managed calendars, scheduled meetings, coordinated conference rooms, and processed visitor documentation.
  • Handled confidential internal documents, routing requests to appropriate departments with accuracy and discretion.
  • Delivered exceptionally professional customer service while resolving urgent, time-sensitive client inquiries.

Event Planner

Brooklyn Museum
  • Planned youth and community events, coordinating logistics, internal communications, setup schedules, and materials.
  • Collaborated with administrative staff to maintain program records and schedules.

Customer Service & Operations

NYC Ferry & New York Water Taxi
03.2021 - 03.2025
  • Supported vessel leadership teams with daily operational paperwork, passenger counts, and safety documentation following Coast Guard standards.
  • Assisted in coordinating workflows between captains, deck crews, dispatch, and customer relations teams.
  • Ensured operations ran smoothly by organizing manifests, recording incident reports, and maintaining structured daily records.
  • Provided high-level customer service, responding to passenger concerns while maintaining safety and professionalism.

Education

Bachelor of Science - Naval Architecture

SUNY Maritime
New York, NY
06.2025

Skills

  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Calendar & Scheduling Systems
  • Database & Documentation Systems
  • Communication Tools & Ticketing Systems
  • Records & Data Management

Languages

Spanish
Full Professional

Timeline

Overnight Hostel Front Desk

The Local Hostel
06.2024 - 12.2024

Customer Service Representative

Air Canada
02.2024 - 12.2024

Customer Service & Operations

NYC Ferry & New York Water Taxi
03.2021 - 03.2025

Client Services Associate / Receptionist

Swiss Post Solutions
09.2016 - 06.2019

Event Planner

Brooklyn Museum

Bachelor of Science - Naval Architecture

SUNY Maritime