Elizabeth Rodzen
Denver,CO
Summary
Experienced with boutique operations, ensuring exceptional customer service and store presentation. Utilizes leadership skills to motivate and develop staff, enhancing team performance. Knowledge of inventory control and sales strategies to achieve business goals.
Overview
7
7
years of professional experience
Work History
Boutique Manager
April & West Boutique
03.2022 - 05.2023
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Increased sales through effective visual merchandising and creative window displays.
- Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
- Implemented promotional strategies that boosted store revenue and attracted new customers.
- Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Stayed on track to exceed 20% growth by skillfully managing personnel, inventory, and marketing resources.
Boutique Manager
June Ruby Boutique
07.2016 - 10.2018
- Boosted store sales by implementing effective merchandising strategies and eye-catching displays.
- Managed inventory levels for optimal turnover, reducing stock discrepancies and ensuring product availability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Prepared and presented reports on status of projects and initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Arts - Fashion Design And Knitwear Design
Academy of Art University
San Francisco, CA05.2012
Skills
- Customer Service
- Store operations
- Retail Sales
- Marketing strategy
- Brand Awareness
- Attention to Detail
- Self Motivation
- Customer Relations
Hobbies
Making my own clothes, tailoring and knitting.
Timeline
Boutique Manager
April & West Boutique
03.2022 - 05.2023
Boutique Manager
June Ruby Boutique
07.2016 - 10.2018
Bachelor of Arts - Fashion Design And Knitwear Design
Academy of Art University
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