Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Elizabeth Rojas

Tampa,FL

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Elizabeth Will Continue her Career In the near future to become a Licensed Practical Nurse , Her ambition is to become a Register

Mother and baby / Postpartum Nurse

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

One Touch Direct
01.2023 - 04.2024
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Responded to customer requests for products, services, and company information.
    • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Amazon Warehouse Associate

Amazon
01.2021 - 07.2022
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Education

Medical Assistant Technician - Medical Assisting

Florida Technical College
Tampa, FL
08.2024

High School Diploma -

Gaither High School
Tampa, FL
07.2020

Skills

  • Vital signs monitoring
  • HIPAA Compliance
  • Clinical Documentation
  • Patient Scheduling
  • Sterilization techniques
  • Anatomy knowledge
  • Infection control protocols
  • Immunization Administration
  • Patient care excellence
  • Phlebotomy
  • Vitals Collection and Documentation
  • Operating EKG Equipment
  • Critical Thinking
  • Electronic Charting
  • Certified Medical Assistant (CMA)

Certification

  • Certified In-Pulse CPR, Inc, [American Heart Association ] - [4/29/2024]
  • Certified Steri-Safe: BBPTraining 03/04/2024
  • Certified Biohazardous Waste Training 03/04/2024

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

One Touch Direct
01.2023 - 04.2024

Amazon Warehouse Associate

Amazon
01.2021 - 07.2022

Medical Assistant Technician - Medical Assisting

Florida Technical College

High School Diploma -

Gaither High School
  • Certified In-Pulse CPR, Inc, [American Heart Association ] - [4/29/2024]
  • Certified Steri-Safe: BBPTraining 03/04/2024
  • Certified Biohazardous Waste Training 03/04/2024
Elizabeth Rojas