Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH Rokowski

Norwich,CT

Summary

Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.

Overview

11
11
years of professional experience

Work History

Accounts Receivable Clerk

Pet Food Experts
Pawtucket, RI
03.2024 - Current
  • Responsible for entering customer payments into the accounting software system.
  • Maintained accurate records of accounts receivable and payable transactions.
  • Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
  • Analyzed customer account information to identify discrepancies or trends in payment history.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Prepared monthly statements for customers and sent out reminder notices when necessary.
  • Processed invoices, credit memos, and other documents related to accounts receivable.

OFFICE MANAGER

Tyler's Property Maintenance
Norwich
02.2021 - Current
  • Uses Quickbooks to efficiently and promptly invoice clients and track payments
  • Enhanced office efficiency by streamlining filing systems and organizing documents
  • Managed executive calendars, scheduling appointments and meetings to optimize time management
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
  • Collected payment for services rendered and provided client with billing receipts
  • Enhanced tenant satisfaction, addressing maintenance requests promptly and effectively

HOTEL/EVENT MANAGER

Aqua Blue Hotel
06.2020 - Current
  • Managed administrative logistics of events planning, event booking and event promotions
  • Oversaw preparation and management of event budgets to deliver at or below projected costs
  • Fulfilled contractual obligations for rehearsal and day of event coordination
  • Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
  • Supervised team of 30-50 and helped to resolve issues arising during shifts
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments

RESTAURANT MANAGER

Arooga's Grille House And Sports Bar
Uncasville
04.2016 - 01.2020
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Carefully interviewed, selected, trained and supervised staff
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Reconciled cash and credit card transactions to maintain accurate records
  • Led and directed team members on effective methods, operations and procedures
  • Correctly calculated inventory and ordered appropriate supplies
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately

BARTENDER/SUPERVISOR

Arooga's Grille House And Sports Bar
Uncasville
04.2016 - 01.2020
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands

EVENT COORDINATOR

Coastline Events
Stonington
02.2014 - 02.2016
  • Coordinated schedules and timelines for events
  • Managed administrative logistics of events planning, event booking and event promotions
  • Managed event logistics and operations
  • Performed event coordination for larger parties and gatherings
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Planned large-scale events such as weddings, trade shows, conferences, and meetings
  • Selected and ordered décor and event materials

Education

No Degree in Business Management -

Rhode Island College
Providence, RI
01-2026

High School Diploma -

Barrington High School
RI

Skills

  • Quickbooks Software
  • Microsoft Access
  • Oracle Primavera Enterprise
  • Project Portfolio Management
  • Guest Relations
  • File Management
  • Control of Expenses
  • Records Management
  • Manage Budgets
  • Business Growth

Timeline

Accounts Receivable Clerk

Pet Food Experts
03.2024 - Current

OFFICE MANAGER

Tyler's Property Maintenance
02.2021 - Current

HOTEL/EVENT MANAGER

Aqua Blue Hotel
06.2020 - Current

RESTAURANT MANAGER

Arooga's Grille House And Sports Bar
04.2016 - 01.2020

BARTENDER/SUPERVISOR

Arooga's Grille House And Sports Bar
04.2016 - 01.2020

EVENT COORDINATOR

Coastline Events
02.2014 - 02.2016

No Degree in Business Management -

Rhode Island College

High School Diploma -

Barrington High School

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ELIZABETH Rokowski