Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Rollins

Enterprise,AL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

8
8
years of professional experience

Work History

Sales Representative/Driver

Bonnie Plants
04.2019 - 02.2023
  • Analyzed sales and customer data to identify buying trends and offer recommendations.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Operated delivery vehicles safely and efficiently.
  • Developed and implemented promotional strategies to boost sales and customer loyalty.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained records of sales and customer information to support accuracy.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Service Associate

Lowe's Home Improvement
10.2017 - 01.2020
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Informed customers about special promotions and provided detailed information for various products.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Increased revenue by cross-selling and upselling products and services.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.

Server

Mellow Mushroom
10.2015 - 05.2017
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Enterprise High School
Enterprise, AL
05.2014

Associate of Science -

Enterprise State Community College
Enterprise, AL
05.2024

Skills

  • Merchandise Sales
  • Requirements Analysis
  • Sales Goals
  • Route Management
  • Account Growth
  • Client Relations
  • Product Presentation
  • Operational Efficiency
  • Customer Service and Assistance

Timeline

Sales Representative/Driver

Bonnie Plants
04.2019 - 02.2023

Customer Service Associate

Lowe's Home Improvement
10.2017 - 01.2020

Server

Mellow Mushroom
10.2015 - 05.2017

High School Diploma -

Enterprise High School

Associate of Science -

Enterprise State Community College

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Elizabeth Rollins