Summary
Overview
Work History
Education
Skills
Languages
Software
Accomplishments
References
Timeline
Generic

ELIZABETH ROMERO

Spanish Fork,UT

Summary

Dynamic professional with diverse experience in front office management reception duties and light construction. Proven track record of delivering exceptional customer service managing administrative task efficiently, and contributing to successful marketing campaigns. Skilled in greeting visitors, handling inquiries, and providing administrative support in fast-paced environments proficient and executing marketing strategies conducting marketing and research and creating engaging content to drive brand awareness customer engagement strong team player with excellent communication and organizational abilities. Adaptable and resourceful with commitment to delivering high quality results.

Overview

16
16
years of professional experience

Work History

FRONT OFFICE CHIROPRACTIC ASSISTANT

AXCESS ACCIDENT CENTER
11.2023 - Current
  • Managed front office operations, including greeting visitors, answering phones, and handling inquires with professionalism and efficiency.
  • Coordinated administrative tasks such as scheduling appointments, managing calendars, verified insurance, and organizing office supplies to ensure smooth daily operations.
  • Provided exceptional customer service, resolving issues promptly and maintaining a positive atmosphere for patients and staff.
  • Verified and consulted past due balances, send requested documents with insurance and attorneys.
  • Maintained patient records and updated information in the electronic health record system.
  • Helped with passive modalities (e-stim, traction, etc.)
  • Managed multiple tasks with varying due dates, responsible for daily billing (creating hicfa’s, coding)
  • Upkeep of the office
  • Daily Deposits
  • Data Entry.

Construction

Delgado's Construction
Spanish Fork, UT
06.2019 - Current
  • Participated in various construction projects, contributing to tasks such as demolition, carpentry and site cleanup with attention to detail and safety protocol.
  • Collaborated effectively with team members to complete projects on time and within a budget, demonstrating strong communication and teamwork skills.
  • Utilized hand and power tools proficiently to perform tasks such as framing, drywall installation, and finishing work to high standards of quality.

MARKETING SPECIALIST

CLEARLINK
11.2009 - 04.2023
  • Reviewed and analyzed Clearlink and brand partner sites for areas that need to be improved, deleted, revamped, etc
  • Developed and executed marketing campaigns across various channels, including social media, and email resulting in increased brand visibility and engagement.
  • Conducted market research and analysis to identify trends, target audiences, and competitive landscapes, informing strategic decision-making.
  • Worked in collaboration with multiple departments to meet tight deadlines
  • Responsible for maintaining brand partner’s local search
  • Performed simple optimizations – adding additional information
  • Managed multiple tasks with varying due dates
  • Created pages and migrated content
  • Performed market research and data compilation projects for various teams
  • Entered businesses into online directories through Yext platform
  • Copied and pasted information into directories such as Google My Business, Yahoo and Bing (when not implementing Yext)
  • Maintained records and tasks within Google docs and/or spreadsheets
  • Employed diverse strategies to build backlinks to various brand properties
  • Managed outreach campaigns through Buzzstream platform and Google docs.

RECEPTIONIST/OFFICE MANAGER

CHIROPRACTIC FIRST
01.2009 - 08.2009
  • Welcomed patients with warm and professional demeanor, ensuring their needs were met and inquiries addressed properly.
  • Managed incoming calls and directed them to the appropriate personnel, maintaining a high level of communication and organization.
  • Assisted with administrative tasks such as data entry, filing, collecting copayments
  • Verified Insurance information, billing and consulted balances with patients
  • Managed payrolls for staff, handled accounts receivable and payable.
  • Called on past due accounts made payment agreement/arrangements if necessary
  • Daily, Weekly and Quarterly reports
  • Mailed statements
  • Medical records, Billing and Coding
  • Daily Deposits

RECEPTIONIST

EXODUS HEALTHCARE
06.2008 - 11.2008
  • Verified Insurance information and consulted balances with patients
  • Collected co-pays and recorded amounts at the end of each day
  • Payment agreements or arrangements if necessary
  • Putting patients charts in right provider boxes
  • Data entry along with light filing and faxing
  • Signed for incoming packages.

Education

CERTIFICATION -

MOUNTAIN LAND TECHNOLOGY
08.2021

MEDICAL ASSISTANT -

EAGLE GATE COLLEGE
11.2011

DIPLOMA -

SPANISH FORK HIGH
05.2005

Skills

  • Quick Learner
  • Type 50 wpm
  • Strong organized skills
  • Excellent interpersonal skills
  • Office etiquette and phone manners
  • Attention to detail

Languages

English
Professional
Spanish
Professional

Software

  • Yext
  • Yelp
  • Eclipse
  • Cherwell
  • RIO SEO
  • Q-Runner
  • Bosanova
  • Contentful
  • Cloudinary
  • Open Office
  • Buzzstream
  • Practice Partner
  • Google My Business
  • Phone Routing (InContact)
  • MS Office (Word, Excel, Power Point)

Accomplishments

  • Dean's list

References

References available upon request.

Timeline

FRONT OFFICE CHIROPRACTIC ASSISTANT

AXCESS ACCIDENT CENTER
11.2023 - Current

Construction

Delgado's Construction
06.2019 - Current

MARKETING SPECIALIST

CLEARLINK
11.2009 - 04.2023

RECEPTIONIST/OFFICE MANAGER

CHIROPRACTIC FIRST
01.2009 - 08.2009

RECEPTIONIST

EXODUS HEALTHCARE
06.2008 - 11.2008

CERTIFICATION -

MOUNTAIN LAND TECHNOLOGY

MEDICAL ASSISTANT -

EAGLE GATE COLLEGE

DIPLOMA -

SPANISH FORK HIGH

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